The Opportunity:

Join our innovative team as a Principal Chatbot Engineer at Seamless.AI, where you'll play a pivotal role in reshaping the future of AI-driven sales and marketing solutions. This position offers the unique opportunity to expand, maintain, and enhance our cutting-edge chatbot. Currently built on Voiceflow and ChatGPT, aimed at automating Tier 1 customer support, facilitating product discovery, and efficiently collecting leads. Reporting directly to the CTO (with a dotted line to VP of Customer Success), the successful candidate will significantly impact by driving customer engagement and satisfaction to new heights. If you're passionate about leveraging the latest in AI and chatbot technology to create seamless customer experiences, keep reading to discover why this role is not just a job, but a career milestone.



  • Design and Develop Advanced Features: Innovate and expand our Voiceflow-based chatbot capabilities to enhance user engagement and extend the bot’s effectiveness in customer support and lead generation. Utilize cutting-edge technologies to deliver superior conversational experiences.
  • Instrumentation and Metrics Analysis: Implement tools and processes for tracking how the chatbot is utilized by users. Monitor key performance metrics, analyze usage data, and execute strategies to continually improve these metrics for enhanced efficiency and customer satisfaction.
  • AI Response Verification and Enhancement: Regularly review and refine the AI's responses to ensure accuracy, relevance, and human-like interaction quality. Employ testing and feedback mechanisms to improve response effectiveness and user experience.
  • Training Data Management: Actively update, enhance, and maintain the chatbot’s training data to improve its learning efficiency and response accuracy. Ensure the data reflects current trends, language use, and customer queries for a more intuitive user experience.
  • Cross-functional Collaboration: Work closely with various teams across Seamless.AI to gather feedback, understand user needs, and incorporate updates that enhance the chatbot's functionality and user experience. Facilitate open communication channels to ensure the bot evolves with the product and user expectations.
  • Roadmap Management: In partnership with leadership, maintain and prioritize the chatbot development roadmap. Ensure alignment with business goals, user needs, and technological advancements. Lead the strategic planning for future chatbot enhancements, ensuring resources are allocated efficiently to high-impact projects.
  • Integration and Optimization: Seamlessly integrate REST APIs and other systems to enhance chatbot functionality and user experience. Continuously optimize conversation flows and bot performance for maximum efficiency and effectiveness.
  • Stay Ahead of Industry Trends: Keep abreast of the latest developments and trends in AI, LLMs, chatbot technology, cybersecurity, methodologies in chatbot development and software development. Leverage new technologies and methodologies to ensure the chatbot remains at the forefront of innovation, delivering cutting-edge solutions to users.


  • Advanced Programming Proficiency: Demonstrated expertise in JavaScript and familiarity with other relevant programming languages. Ability to write clean, maintainable, and efficient code.
  • Foundational Understanding of AI and NLP: Understands natural language processing, machine learning algorithms, and AI integration. Experience with prompt engineering and conversation design to create intuitive and engaging user interactions.
  • Experience with Chatbot Development Platforms: Hands-on experience in developing and managing chatbots, especially with platforms like Voiceflow.
  • APIs and System Integration: Skilled in working with RESTful APIs and webhooks for seamless system integration. Understanding of how to connect diverse systems to chatbot technology for enriched functionalities.
  • Data Management and Optimization: Ability to update, improve, and maintain the bot's training data, ensuring high accuracy and relevance of chatbot responses. 
  • Security Mindset in System Design: Strong focus on designing secure systems as a core responsibility. Knowledge of security best practices, data protection regulations, and experience in implementing security measures in chatbot development and integration. Understanding of potential threats and how to mitigate them to protect user data and privacy.
  • Problem-Solving Skills: Exceptional analytical and problem-solving abilities. Capacity to tackle complex technical challenges and deliver effective solutions.
  • Collaborative Team Player: Strong communication skills with the ability to work cross-functionally. Open to feedback and adept at incorporating team insights into development processes.
  • Strategic Thinking and Planning: Ability to prioritize tasks and manage the chatbot development roadmap in alignment with company goals and user needs. Strategic mindset in planning for future advancements and feature integrations. 

Education and Requirements:

  • 7+ years of experience in software engineering. 
  • 1+ years of experience with modern Chatbot development.
  • Bachelor’s degree in Computer Science, Artificial Intelligence, related fields, or equivalent years of work experience.

Check out what our employees think about working at Seamless: CLICK HERE


Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Our product has been recognized by G2 in 2024 in the following categories: Best Software Products Overall, Best Software Products for Small Business, and Highest Satisfaction Products. We have been recognized as one of Ohio’s fastest growing companies and won 2020 Best Places to Work, LinkedIn’s Top 50 Tech Startups in 2020,2022, and 2023, Purpose Jobs 2023 Best Workplace Culture and Best Work-life balance, and Purpose Jobs best place to work in 2024. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the U.S.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Seamless.AI’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.