Why We're Here
At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas. With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.
How We're Different
Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opening in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.
Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike. We are looking for bright, confident, and free-spirited people to join our team!
What You'll Do
As a Loss Prevention Employee your primary responsibility is to build a safe and secure environment for all employees and guests. Providing safety education, enforcing company standards and promoting the highest level of profit protection.
Some of your responsibilities include:
- Patrol all areas of the property, and lock/unlock property entrances as required.
- Assist guests with room access; ADA access; safe lockouts, etc.
- Conduct daily physical hazard inspections, and monitor Closed Circuit Televisions, perimeter alarm system, duress (Area of Refuge) alarms, and fire life safety systems.
- Respond to accidents and contact EMS or coordinate first aid/CPR as required.
- Assist guests and employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks or other incidents.
- Diffuse guest and/or employee disturbances.
- Complete incident reports to document all Security/Loss Prevention related incidents.
- Complete a Loss Prevention shift summary/daily activity report.
- Maintain confidentiality and release information only to authorized individuals.
- Conduct investigations and gather evidence. Conduct interviews with relevant parties.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, supporting departments to reach common goals (we're all family here!)
- Follow quality assurance expectations and standards.
What You Bring
- Minimum of one year of previous experience in security, preferably in a hotel environment
- Ability to effectively present information, complete daily reports and respond to questions from leaders, guests and the general public in English
- Must have a working knowledge of Microsoft Office systems (Word, Excel, Outlook), as well as CCTV and access control systems
- Ability to add, subtract, multiply and divide in all units of measure
- Ability to solve guest issues and deal with competing priorities
- Perform other related duties as becomes necessary
- Must be able to work a variety of shifts to include days, nights, weekends and holidays
- The post-holder must emulate the Kimpton culture.
