Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Concierge's expectations are to provide hotel guests with expert knowledge of the resort and off property activities and dining, support the guest relations operation , be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return!
Some of your responsibilities include:
- Provide expert knowledge and personalized experiences to all guests at the concierge desk
- Contact guests pre-arrival to assist with planning their stay
- Support the guest relations operations and arrival experience
- Run VIP reports and perform amenity assignments
- Create ridiculously personal experiences for our guests
What You Bring
- Hospitality degree is preferred
- 1+ years of experience as a concierge, front desk agent, guest services professional or guest relations coordinator in a luxury 5 star resort is required
- Excellent verbal and written communication is required. Proficiency in Microsoft Office is required
- Organizational skills and attention to detail
- Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders.
Be Yourself. Lead Yourself. Make it Count.
