Why We're Here
At Hotel Indigo® we serve the curious – people who are inspired by new places, new people and new ideas. With hotels in culturally diverse locations all over the world, no two properties are the same. Each is part of the pulse and the rhythm of a place, drawing on the story of its local area to inspire every aspect of the hotel, from intriguing design to distinctive local ingredients in our menus. We’re a global family of properties, bound together by a common desire to give our guests not merely a room, but a place.
How We're Different
Hotel Indigo, Grand Cayman is an upper upscale lifestyle hotel opening in the Spring of 2024, offering 282 guest rooms with views across the Caribbean Sea, multiple restaurants, an expansive pool deck and rooftop bar, for a uniquely local experience that brings into harmony the novel and the known, awakening the curiosity to join in, venture out, and encounter the meaningful connections that lead to life’s true riches.
Just as no two neighborhoods are alike, no two Hotel Indigo hotels are alike, and no two Team Members are alike. We are looking for bright, confident, and free-spirited people to join our team!
What You'll Do
Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
- Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
- Greet and welcome our guests and promptly attend to tables. Ensure all restaurant standards are followed at all time.
- Receive and take guest orders, process in POS system quickly and accurately.
- Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
- Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
- Perform sidework as needed eg. polishing, restocking etc.
- Strong beverage knowledge including wines and its service.
- Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
- Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
- Attend all company and restaurant required trainings and meetings.
- Maintain constant communication with support staff and management.
- We all wear multiple hats here at Hotel Indigo. You may need to take on responsibilities outside of this job post, as we all do.
What You Bring
- 1 year of experience in a similar or supportive role at an upscale/ full service-dining venue.
- Food Handler and Alcohol Awareness Certifications (if applicable).
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant POS system is required.
- Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
- Excellent communication and presentation skills.
- Passion for crafting and personalizing guest experiences.
- Highly motivated and flexible with the ability to take initiative.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
