Director Customer & Field Quality

What you’ll do

Become part of an iconic brand that is set to revolutionize the all-electric pick-up truck & rugged SUV marketplace by achieving the following:

• Develop and implement strategies and processes to ensure the field quality of Scout Motors products and services.
• Ensure the customers' quality expectations on our products and services along the entire customer journey.
• Define and implement processes and digital solutions to get real-time feedback on the quality status of our products and services.
• Manage the field monitoring and pre-analysis activities to identify necessary product improvements as an input for the fast resolution process.
• Take over responsibility for the roll out of containment actions together with the After Sales team.
• Implement and manage quality KPI’s for all relevant customer touch points.
• Define and mange customer and quality surveys to improve the customer satisfaction for products and services.
• Take over responsibility for the warranty cost budget and drive initiatives to improve warranty costs.
• Develop and provide leadership to the Customer and Field Quality teams and oversee daily operations.
• Mentor team members, foster a culture of learning, and facilitate skill development to enhance the capabilities of the Customer and Field Quality team.
• Work cross functionally with other departments within Scout Motors.
• Perform other duties as assigned.

Location & Travel Expectations: The responsibilities of this role require attendance at in-person meetings and events regularly. This role will be based out of a Scout Motors location in Novi, MI. Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company.

What you’ll bring 

We expect all Scouts to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here’s what else you’ll bring:

• Bachelor’s or Master’s degree in industrial engineering, vehicle engineering or related field
• 10 years of experience in automotive product/after-sales quality, with at least 5 years in a leadership role in an OEM/ Tier 1
• Very good technical understanding and sound specialist knowledge of vehicle technology and the related quality processes as well as market/sales processes (especially after-sales).
• Knowledge in data engineering and data analytics as well as in implementation of digital solutions to facilitate a Data Driven Quality approach.
• Sound knowledge of quality management
• Strong teamwork and communication skills, a high level of assertiveness as well as entrepreneurial thinking and goal- and result-oriented decision-making skills
• Leadership and team management abilities, with a track record of building and leading high-performing teams
• ASQ certification, AIAG, VDA experience an asset.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle and to lease 1 vehicle at competitive rates 
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $200,000-$230,000

Internal leveling code: M6

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.