Team Leader Customer Care m/w

at Scout24 (View all jobs)

Berlin

ImmobilienScout24 is the leading digital real estate classifieds platform in Germany. The digital marketplace inspires people’s best real estate decisions and successfully brings commercial real estate sellers, owners and potential tenants and buyers together. Every month, more than 12 million people use the portal. Germany-wide, ImmobilienScout24 achieves a prompted brand recognition score of 96 percent within the relevant target group. ImmobilienScout24 is part of the Scout24 Group, which operates leading digital marketplaces in the real estate and automotive sectors in Germany and other selected European countries. For more information, visit http://www.immobilienscout24.de

 

What we need from you:

Main point of contact for all team members of the Customer Care

 Leadership, motivation and support of the Customer Care Team

 Representation of the customer care area inside and outside the company

 Ensure the highest level of service and customer satisfaction

 Implementation and optimization of processes and structures

 Direct reporting to Customer Care Head

 Working closely together with other departments to identify trainings Need

 

What we need you to bring:

At least 3 years work experience within the field of Customer Care Management

 Excellent verbal and written communication skills

 Excellent service thinking

 Project management experience

 Creativity

 Management experience desirable

 Understanding of call centre technologies e.g. ACD, IVR, CRM systems desirable

 Experience with Salesforce is an advantage but not a must have

Fluent in German and English

 

What you can expect from us:

At Scout24 we value the diversity of our employees as much as our users’ individual life scripts. Our doors are open for everyone and free of stereotyped thinking. The power of our team grows with the variety of individual perspectives. Our culture embraces a workplace that fits in with your personal way of life. Together, we build leading digital marketplaces in Europe. Some of the things we offer include:

 An environment that provides the opportunity for impact you would find in a start-up combined with the resources of a market leader

 Competitive salaries, an attractive company pension plan and personal benefits such as gym membership discount as a start

 Great work-life balance, including flexible working hours, home office and 30 days of vacation annually

 A commitment to diversity and a positive environment where we are not just colleagues but teammates and friends

 Continuous development including skills training, language courses, and many other workshops and sessions

 Our on-site canteen and café serving the best coffee in Berlin!

Got curious? Then take a look behind the scenes: https://walls.io/scout24

We want to hear from you, so apply directly online.

 

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