What we’re looking for…

ScienceLogic is looking for a Senior Professional Services Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line.  This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit, and a strong professional services background with top technology skills?  Then read on. We are looking for people who are willing to work from 3 pm to midnight.

Who we are…

The Professional Services team is composed of groups of highly intelligent and innovative individuals who are dedicated to delivering a customer experience second to none.  Each team member is as unique as the projects we work on, but one thing remains the same – our commitment and passion to delivering cutting edge technology solutions for hybrid cloud network monitoring. 

What you’ll be doing…

  • Provide technical leadership, guidance, and direction for customers with regards to ScienceLogic product suite.
  • Perform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products.
  • Lead technical design and consultation workshops to define customer service outcomes and present technical solutions.
  • Review and translate customer use cases into detailed technical requirements.
  • Design and implement custom solutions using ScienceLogic product line.
  • Create and deliver detailed solution build and configuration documentation.
  • Use and create knowledge-based articles based on field incidents, and/or common or critical issues.
  • Support management in developing SOWs and project plans.
  • Act as the internal customer advocate for problem resolution, new product features, and future product direction.
  • Be flexible and willing to learn new technologies and applications.
  • Adhere to ScienceLogic Professional Services best practices.
  • Be self-motivated and able to work independently on multiple engagements/projects.
  • Maintain a positive and cooperative attitude in sometimes stressful situations.
  • Be creative and look for new and innovative ways to resolve problems.
  • Participate in departmental projects.
  • Be an effective team player willing to assist others when needed, and to work independently as required.

Qualities you possess…

  • Bachelor’s degree in Computer Science or equivalent work experience.
  • Proven experience with implementation of enterprise level network management or application performance products.
  • Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices.
  • Excellent written and verbal communication skills.
  • 5+ years experience supporting/using enterprise class infrastructure monitoring platforms.
  • 5+ years Linux operating system experience.
  • 3+ years MySQL Database experience.
  • 5+ years of experience with SNMP and vendor MIB architecture.
  • 5+ years of experience configuring SNMP trap and/or Syslog alerts.
  • Strong knowledge of PowerShell, WMI, XML/SOAP.
  • PHP and/or Python experience.
  • SQL and/or GraphQL experience.
  • Linux scripting experience.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.

www.sciencelogic.com

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