What we're looking for...

ScienceLogic, Inc. is seeking a Cloud Operations Engineer to join our growing SaaS team.  This is a new role responsible for the overall production operations of our multi-site and public cloud infrastructure running our SL1 product for global customers.  You will use your knowledge and skills in cloud technology, automation, and IT Operations monitoring to take a proactive and innovative approach to ensure mission-critical environments are healthy and optimized for our customers.

What you’ll be doing:

In this role, you will collaborate with software engineering,  IT, and support to deploy and operate our product in a SaaS environment as well as help automate and streamline our operations and processes.   We are seeking candidates who have a passion for customer experience and thrive in highly technical fast paced environments.  In addition you will:

  • Innovate, develop and maintain a scalable highly automated proactive/preventive management of customer environments.
  • Innovate and automate customer-experience related metrics such as executive and operational dashboards and reports.
  • Administer and monitor system availability using our SL1 product.
  • Execute Public Cloud (AWS) migration plans for existing and new customer deployments.
  • Maintain the SL1 monitoring system and act on alerts.
  • Monitor system backup and recovery processes.
  • Upgrade and patch customer systems as necessary.
  • Perform Daily/Weekly/Monthly Operational Tasks as defined by Management.
  • Create documentation of Procedures, system design and architecture.
  • Act on performance issues related to the SaaS platform.
  • Manage hardware inventory in multiple global locations.
  • Resolve system operations tickets for/from SaaS customers.

Qualities you possess...

  • 4+ years of experience in SaaS System Administration and/or NOC Administration.
  • 4+ years of experience operating SaaS products in the Public Cloud (AWS preferred).
  • Experience creating and maintaining monitoring systems for 24x7 production environments.
  • Demonstrated expertise with Linux commands and overall Linux administration experience.
  • Oracle Linux or RedHat Linux experience preferred.
  • Experience with MySQL or similar Relational Database architectures.
  • Experience scripting the automation of key functions, preferably using Bash.
  • Must have Experience with VMware virtualization products such as ESX or vSphere.
  • Should be able to demonstrate basic troubleshooting steps.
  • Knowledge of DNS, TCPIP, DHCP.

To be successful in this role, you will need to:

  • Have exceptional troubleshooting skills.
  • Show excellent communication skills (both verbal and written).
  • Be a self-starter with strong organizational skills.
  • Be a creative person who looks for new and innovative ways to solve problems.
  • Maintain a positive and professional attitude during high profile incidents.
  • Be flexible and willing to learn new technologies and applications.
  • Take a proactive approach to meet client needs and SLA’s.

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.


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