Job Title: IT Systems Administrator

Working Title: IT Systems Administrator

Department: Information Technology

Reports To: Director of Information Technology

 POSITION OVERVIEW

The IT Systems Administrator provides technical assistance and support services for inquiries or issues related to the operation of computer systems, network/system administration, software, and hardware. Incumbent is a level 2 escalation point and resource for junior staff members.

DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

  1. Plan, implement and maintain system and network infrastructure
  2. Design, install, and configure internal and external facing systems, network devices and firewalls
  3. Serves as an escalation point to other IT staff members
  4. Evaluate, identify gaps, and recommend system and network improvements and upgrades
  5. Create technical support documentation for system, network, and applications
  6. Monitor network to provide optimal performance
  7. Test release of products to minimize user impact and ensure compatibility
  8. Provide full desktop, user support, and training
  9. Hardware/software configuration
  10. Participate in security related initiatives and activities
  11. Provide IT services and products to support clinical studies
  12. General support of company operations
  13. Ability to research, work and collaborate with vendors
  14. Assist in the training, coaching, and mentoring of IT team members less experienced
  15. IT projects, as needed
  16. Travel to different company and affiliate sites
  17. Receiving and packaging/unpacking of equipment and supplies (up to 50 lbs.)
  18. Being available 24/7 to respond to urgent/critical IT related issues

QUALIFICATIONS & SKILLS

Qualifications

  1. Bachelor’s Degree in a related technology field
  2. 2-3 years of experience in system administration
  3. 2-3 years of experience in network administration
  4. 2-3 years of experience in project management
  5. 2-3 years of experience evaluating, testing, and onboarding software systems
  6. Fundamental knowledge of networking concepts
  7. Fundamental knowledge of cybersecurity standards and industry best practices
  8. Strong technical knowledge of Mobile Device Management systems
  9. Strong technical knowledge of Apple devices (Macs, iPhones, iPads, etc.)
  10. Strong Technical knowledge of cloud-based software and services; cyber and network security; Google Apps; IP networks and equipment; Wi-Fi Technologies; and printers
  11. Previous experience with Cisco Meraki firewalls, switches, and wireless devices
  12. Some software development experience a plus

Skills/Competencies

  1. Exceptional critical thinking and problem-solving ability
  2. Ability to work within a team and provide expertise in design, deployment and support of infrastructure systems
  3. Extensive root cause analysis experience
  4. Demonstrated ability to successfully collaborate with people and manage multiple projects simultaneously
  5. Ability to adapt to a rapidly changing work environment and priorities
  6. Successful situational responsive decision-making
  7. Demonstrated ability to foster concepts of teamwork, cooperation, self- control, and flexibility to get the work done
  8. Exhibits excellent time management and organizational skills
  9. Considers and factors decisions based on all factors (e.g., pros, cons, risk/impact to business, milestones, timelines, resources, and financials)
  10. Detail oriented
  11. Deadline and result oriented
  12. Exhibits responsibility, ownership, accountability and pride in one’s work
  13. Resourceful
  14. Resilient with strong resolve
  15. Strong work ethic

Capabilities

  1. Up to 10% travel, as needed, for project team meetings, client presentations and other professional meetings/conferences as needed
  2. Ability to communicate in English (both verbal and written) in a clear and concise manner

REPORTING

The incumbent reports to the Director of Information Technology who will also assign projects, provide general direction and guidance.  Incumbent is expected to perform duties and responsibilities with minimal supervision.

DIRECT REPORT

No direct reports

 

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