The SchoolMint Professional Services team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes. As a liaison between SchoolMint and customers, the Implementation Manager will be an expert at understanding customer needs, crafting and communicating solutions that meet those needs and providing day-to-day oversight of project timelines to support a successful launch. 


Key Responsibilities:

  • Lead the implementation of the SchoolMint platform with key enterprise clients including large districts and charter school management organizations 
  • Work with customers to understand project scope and requirements to develop a well-articulated project plan to drive the project to success
  • Manage the timelines and dependencies of the implementation and communicate regularly with customers to ensure the on-time delivery of the solution
  • Lead discovery and design sessions to determine the right product solution and identify any product gaps
  • Work internally with product, engineering, design and others to determine how customer needs can be achieved using SchoolMint
  • Leverage internal technical resources to support complex deployments, knowing when to engage them on client conversations and when to be judicious
  • Configure platform to meet client needs
  • Lead the requirements gathering process to scope out custom development work when needed
  • Manage the delivery of custom development work to meet client requirements
  • Interpret and analyze data to inform decision-making and to communicate ROI to client
  • Lead a training plan for our customers to make sure that our customers are adequately equipped to successfully use the product
  • Facilitate a smooth handoff from implementation to ongoing support and customer success management
  • Consult with active clients on strategic initiatives supporting our customer success managers
  • Contribute to team initiatives, including the creation of knowledge, processes, and tools to improve the efficiency and productivity of SchoolMint implementations



  • BA or BS degree or higher
  • Professional training and/or demonstrated experience in project management required 
  • Minimum of 3-years direct experience in a client-facing implementation roll at a technology company
  • Competent understanding of all aspects of planning and delivering a software solution including support, system architecture and development, and current technologies.
  • Comfortable with data 
  • Experience with configuration or administration of SAAS software
  • Strong communication, presentation, and negotiation skills with the ability to inspire others on the value of SchoolMint’s solution
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Are comfortable managing scope and with the art of saying No when appropriate
  • Some client travel required (<20% of time)
  • Self-driven, persistent and assertive
  • Enthusiastic, lifelong learner
  • Strong empathy for customers and passion for revenue and growth
  • Passion for improving education
  • Our values resonate with you


Even Better:

  • Background in technology and/or degree in computer science/engineering
  • Education field experience, operations experience working in a public school/district, and/or edtech experience
  • Experience in a startup environment
  • Moderate to advanced Microsoft Excel knowledge and use for working with data sets
  • SQL experience 
  • Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
  • Bilingual in Spanish a plus!

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