The SchoolMint Professional Services team implements the SchoolMint product as part of large-scale initiatives to streamline K-12 admissions and enrollment across cities and states. We work directly with key stakeholders to map out existing processes and create elegant solutions within SchoolMint to improve those processes. As a liaison between SchoolMint and customers, the Implementation Project Manager will be an expert at understanding customer needs, crafting and communicating solutions that meet those needs and providing day-to-day oversight of project timelines to support a successful launch. Post launch, this position will provide support to our customers to ensure each partner excels at using SchoolMint year-over-year.

Key Responsibilities

  • Lead the implementation of the SchoolMint platform with key enterprise clients including large districts and charter school management organizations
  • Work with customers to understand project scope and requirements to develop a well articulated project plan to drive the project to success
  • Manage the timelines and dependencies of the implementation and communicate regularly with customers to ensure the on-time delivery of the solution
  • Lead discovery and design sessions to determine the right product solution and identify any product gaps
  • Work internally with product, engineering, design and others to determine how customer needs can be achieved using SchoolMint
  • Lead the requirements gathering process to scope out custom development work
  • Leverage internal technical resources to support complex deployments, knowing when to engage them on client conversations and when to be judicious
  • Manage the delivery of custom development work to meet client requirements
  • Configure platform to meet client needs
  • Interpret and analyze data to inform decision-making and to communicate ROI to client
  • Facilitate and grow relationships with our customers and monitor customer health through the use of data and other qualitative methods
  • Lead a training plan for our customers to make sure that our customers are adequately equipped to successfully use the product
  • Strategically address software challenges encountered by parents and schools, and deliver prompt resolutions
  • Feel comfortable managing a scope
  • Feel comfortable with the art of saying No when appropriate
  • Some client travel required (<20% of time)

Qualifications

Requirements:

  • BA or BS degree or higher
  • Professional training and/or demonstrated experience in project management required
  • 2-5 years direct experience in a client-facing implementation management/project management roll at a technology company
  • Competent understanding of all aspects of planning and delivering a software solution including support, system architecture and development, and current technologies.
  • Comfortable with data
  • Experience with configuration or administration of SAAS software
  • Strong communication, presentation, and negotiation skills with the ability to inspire others on the value of SchoolMint’s solution
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Self-driven, persistent and assertive
  • Enthusiastic, lifelong learner
  • Strong empathy for customers and passion for revenue and growth
  • Passion for improving education
  • Our values resonate with you: https://careers.smartrecruiters.com/SchoolMint

Even Better:

  • Background in technology
  • Education field experience, operations experience working in a public school/district, and/or edtech experience
  • Experience in a startup environment
  • Moderate to advanced Microsoft Excel knowledge and use for working with data sets
  • SQL experience
  • Product management experience (directly or working with product team)
  • Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
  • Bilingual in Spanish a plus!

Additional information

Benefits:

  • Educational Assistance Program
  • Commuter Benefits Program
  • Competitive PTO program & Paid Holidays
  • Medical, Dental, and Vision Benefits
  • FSA
  • 401k
  • Catered lunch in office
  • Well-stocked kitchen and beverages provided
  • Office near Market and 2nd, easily accessible to public transportation
  • Casual work environment with people that also know how to have fun!

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