ScaleFactor is working to pioneer big change in our industry, and we need leaders who enjoy venturing into uncharted territory and blazing a trail with innovative solutions. If you are an exceptional Customer Success Manager who is looking to for the next chapter ​in your ​career, join our rapidly growing Customer Success Team.

JOIN SCALEFACTOR AS OUR NEW CUSTOMER SUCCESS MANAGER!!!

WE ARE LOOKING TO ADD 2 NEW CUSTOMER SUCCESS MANAGERS FOR APRIL 2019!!

 

CUSTOMER SUCCESS MANAGER

ABOUT US:

ScaleFactor is on a mission to build a better solution for business owners and operators to control and grow their businesses. Through a combination of technology and finance and accounting experts, we are revolutionizing the way companies operate. ScaleFactor’s trusted experts review companies’ monthly financial statements to ensure accounts are accurate and healthy so owners can focus on running their businesses. Our in-house team draws on their vast experience to provide skilled solutions to help business owners conquer their most complex financial needs.

ABOUT YOU:

Your goal is to better understand the customers, help solve their problems, accelerate their growth and return insights to the business that contribute to customer service experience improvements at scale.

  • Improve customer relationships as they move through the on-boarding process from the post-sale phase, thru transition to the Solutions team, and then throughout their time at ScaleFactor. 
  • Are always a step ahead in anticipating, setting and communicating customer  expectations throughout the on-boarding phase
  • Manage all aspects of the customer journey from leading meetings, facilitating introductions to other team members, etc
  • Determine and understand customer’s needs and map to ScaleFactor’s software offerings
  • Identity and articulate themes from customer accounting and finance infrastructure and systems data
  • Own the relationship with assigned customer accounts, including increasing adoption, driving correct usage, ensuring retention, increasing renewals, and increasing overall satisfaction.
  • Bridge the gap between Customer Support and the Product teams.
  • Work to establish a trusted relationship with each customer while driving the continued value of ScaleFactor’s products.
  • Act as a customer advocate to collaborate and share customer feedback internally with Product, Engineering and other cross-functional teams to enhance ongoing product development efforts
  • Strategically work with assigned accounts to identify churn risk and work proactively to eliminate that risk
  • Own the Customer Satisfaction and renewal of your book of business

Qualifications:

  • Proven track record in building and cultivating customer relationships
  • Excellent communication skills (written & verbal) with prior experience leading customer interviews
  • Accounting knowledge (though not a SME) of month end closes, payroll and tax filings, reconciliations, fixed assets and accruals
  • Bachelor’s ​degree in relevant field required
  • 7+ years of solid experience in Customer Success Management role
  • Demonstrated ability to drive efficiency and resolve problems in a quality focused manner
  • Excellent ability to multi-task and prioritize workload
  • Willingness to provide assistance to customers in a helpful, patient and respectful manner

Bonus:

  • Experience with SaaS Customer Success Software such as Gainsight, ChurnZero or Client Success. 
  • Experience with SalesForce software.
  • Experience with accounting tools such as Xero, QBO, Bill.com, Gusto, Abacus, Expensify
  • Accounting education or related work experience
  • Customer consulting experience

 

PERKS:

  • Come work at one of Austin’s Best Places to Work three years in a row from  2017 to 2019 - Enjoy our amazing culture, dynamic office, and work alongside the best and brightest in the industry
  • Competitive salary based on experience
  • Health, dental, and vision benefits package
  • Unlimited vacation, flexible hours, & optional work offsite days
  • Stock options
  • Food & drinks galore - unlimited cold brew coffee, snacks, Friday catered lunch, work late dinners, Taco Tuesdays, Bagel Fridays, etc.
  • Dog and cat friendly offices located in hip East Austin at historic Owen’s Garage

BE OUR NEXT CUSTOMER SUCCESS MANAGER

If this role describes you, we look forward to receiving your complete application online!

  • Your one-page resume which highlights the skills and experience required above

------

Keywords: Customer Success, Customer Success Software, CFO, Controller, SOX/Internal Controls/Compliance, Auditor, Staff Accountant, Senior Staff Accountant, Accounts Payable, Accounts Receivable, Payroll Specialist, Data Entry, Entry Level Accountant, Accountant III, Accountant IV, Intermediate Level, Financial Reporting, SEC Reporting, Process Improvement, Management Consulting, CPA, CFA, MBA, Collections, Billing, Accounting & Financial Reporting, Financial Planning, Financial Analysis, Back Office Operations, Banking Operations, Collateral Management, Commercial Credit & Lending, Compliance, Corporate Actions, Credit Analysis, Underwriting, Derivatives, Equity Analyst, Fund/Portfolio Accounting, Government Clearance, International And Domestic Trade Support, Investment Analyst, Performance Analyst, Portfolio Administrator, Portfolio Analyst, Research Analyst, Intermediate Level Accountant, Other: Financial Planner, Cost Accountant, Portfolio Manager, Finance Manager, Financial Reporting Analyst, International Controller, Financial Analyst, VP Of Finance, Treasurer, Assistant Controller, Bookkeeper, Accounts Payable Clerk, Accounts Receivable Clerk, Mutual Fund Analyst, Credit Analyst, Payroll Clerk, Payroll Manager, Financial Assistant, Director Of Investor Relations, Procurement Specialist, Purchasing Manager, Fixed Asset Accounting, Business Process Reengineering, Risk Management, Value-Added Analysis, SAP, GAAP, Financial Projections, General Ledger, Trial Balance, Financial Statements, Expense Analysis, Tax Reporting, Tax Planning, Payroll, Benefits Administration, Portfolio Management, Cross-Functional Team Leadership, Financial And Strategic Planning, P&L Management, Auditing And Compliance, Operating And Working Capital, Budget Management, Mergers And Acquisitions, Cash-Flow Management, Business Valuations, Data Warehouse Reporting, Audits And Compliance, A/P, A/R, Regulatory Accounting, Microsoft Excel, Bank Reconciliations, Crystal Reports, Hyperion, Spreadsheet, Xero, Bill.com, Quickbooks, Abacus

Apply for this Job

* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at ScaleFactor, Inc. are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.