Integrity. Innovation. Collaboration. Fun. These are just a few of the words used to describe the culture in the Scale Computing offices around the world. Our employees are intelligent, enthusiastic, entrepreneurial, and they actively create the vision that is Scale Computing.
Our business systems team looking to hire an entry level Salesforce Administrator to work in the Indianapolis, IN office. The Salesforce Administrator will support internal and external users on the Salesforce platform and other integrated systems. Being able to troubleshoot and problem-solve analytically, as well as streamline and enhance existing processes is vital. A successful Salesforce Administrator will have an understanding of the Salesforce database structure & best practices, a creative mindset, and the ability to adapt quickly to evolving business needs.
Administration of Salesforce platforms including Sales Cloud, Service Cloud, Pardot, Portals and other integrated systems
Provide real-time support for issues relating to Salesforce and other integrated systems
Assist with break/fix requests
Maintain and customize objects, record types, page layouts, fields, workflow & approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
Leverage declarative tools to enhance system configurations while adhering to best practices
Assist in system testing to insure enhancements work properly
Handle ad hoc report & dashboard requests
Provision new users & assist with new user training
Contribute to adoption by improving the user experience through standardization, documentation, training and ongoing usability improvement initiatives
Use tools such as DataLoader & Excel for data scrubbing, manipulation and inserting new records
1+ years of Salesforce experience, minimum 9+ months as an administrator
Bachelor's degree or Equivalent work experience
Strong Microsoft Office and Excel skills
Positive attitude and growth mindset
Takes initiative and delivers results with minimal supervision
Strong business acumen, technical aptitude, analytical skills, & attention to detail
Ability to manage small to medium size projects
Ability to clearly & concisely communicate with users in different roles and with varying skillsets
Experience with any of the following tools preferred: Lightning Console, Salesforce Service Cloud & Knowledge, Communities, Pardot, Wave Analytics, Conga, Impartner, CPQ, Salesforce Workbench, DataLoader, Force.com IDE
This description may not contain all essential functions of the position. Scale Computing strives to comply with all the requirements of ADA and reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.