Do you love to surprise and delight customers? Enjoy working with a small, dedicated team? Then we’d love to meet you! We are looking for a Customer Success Representative with a strong desire in helping our Shopify sellers succeed through best-in-class support.

ooShirts, a Scalable Press brand, is growing in the Print onto Demand space and looking to expand into other sectors in the future.

 As a part of our global expansion in Latin America, we are looking for Customer Success Representatives to join our Guadalajara office and global Customer Success team.

 

Responsibilities:

  • Provides quality information and accurate solutions for a defined scope of customer issues via email, chat and phone support to US customers
  • Maintain 100% of the available service goals every day in accordance with current standards as directed by management
  • Determines when customer issues need to escalate and use appropriate channels to a timely resolution
  • Provides exceptional customer service for issues and general inquiries of customer orders in a quick and efficient manner
  • Provides information to internal and external customers as requested
  • Keeps up-to-date on all company’s policies and promotional offerings
  • Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction
  • Problem solves and prevents escalated issues to be of ability
  • Work with Customer Service Manager to ensure excellent service is being delivered
  • Creating and or maintaining internal and external documentation

 

Requirements: 

  • 1-2 years of experience in a customer success or customer service role
  • Strong written communication skills (English)
  • Strong attention to detail
  • Time management and decision-making skills
  • Motivated and results-oriented
  • Proven record of success in a metrics-oriented environment
  • Proven success providing exceptional customer service
  • Availability to work from Monday - Friday
  • Experience with Google Suite products
  • Experience analyzing data and creating reports for stakeholders

 

Nice to haves, but not required:

  • Previous experience with Zendesk.
  • Previous experience in the print on demand space.

 

Benefits:

  • Competitive salary
  • Health benefits
  • Full Health Insurance
  • Life Insurance
  • Food Coupons
  • 12 Days PTO
  • Vacation Bonus 25%
  • Thirty day Christmas Bonus
  • Savings Fund
  • Attendance Bonus
  • Career growth opportunities
  • Global working environment
  • Group Social Events
  • Equipment of your choice
  • Snacks, coffee, and catered meals in the office

 

About Us
Scalable Press is a technology company revolutionizing the printing industry. Currently, the printing industry is antiquated, inefficient, and highly fragmented. We believe that by investing in forward-thinking infrastructure and technology, we can make it easier and faster than ever to order custom printed products. 
 
We own and operate five production centers spanning California, Texas, Indiana, and Pennsylvania. Our proprietary systems, paired with our nationwide presence in the U.S,, allows us to push prices down to unprecedented lows, provide reliable quality, and offer fast turnaround times. 
 
Key facts:
- Scalable Press has never raised funding - our company is bootstrapped and profitable.
- We have over 300 employees.
- We’ve averaged triple-digit growth over the past 3 years.
- We print and ship millions of products each year.
 
We are proud to build a diverse team.
Scalable Press is committed to achieving a diverse workforce through application of its equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, wage and salary administration, benefits, and training. Your gender, your beliefs, your orientation, your ethnicity, your culture, or your big-shot uncle don’t make a difference here. Scalable Press is a meritocracy. If you’re smart, hungry, and good at what you do, we want you here.

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