Scalable Press is on an incredible growth trajectory and we're looking for passionate Customer Service Representative professionals to help us build the future of on-demand manufacturing.
 
This position is based in our Indianapolis office and reports to our Customer Service Manager.

What you'll do:

  • Provides quality information and accurate solutions for a defined scope of customer issues via email, chat and telephone.
  • Maintains 100% of available service goals every day, in accordance with current standards and as directed by management.
  • Determines when customer issues need to be escalated and determine when to use appropriate channels for timely resolution.
  • Provides exceptional customer service for issues and general inquiries of customer orders in quick and efficient manner.
  • Provides information to internal and external customers as requested.
  • Keeps up to date on all Company’s policies and promotional offerings.
  • Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.
  • Problem solve and prevent escalated issues.
  • Work with Customer Service Manager to ensure excellent service is being delivered.

What you'll need:

  • Communicate effectively with all levels of internal and external customers, both written and verbal.
  • Ability to read, analyze and interpret customer service policies and procedures.
  • Determine when issues should be escalated.
  • Work in and contribute to a positive team environment.
  • Complete tasks on time while managing multiple tasks simultaneously.
  • Strong Problem-Solving skills
  • Strong attention to detail.
  • Time management and decision-making skills.
  • Motivated and results-oriented.
  • Proven record of success in metrics-oriented environment.

About Us:

Scalable Press is a technology company revolutionizing the printing industry. We believe that by investing in forward-thinking technology and infrastructure, we can make it easier and faster than ever to order custom printing.

We own and operate production centers in Texas and in Indiana. Our custom engineered systems, paired with our nationwide presence, allows us to push prices down to unprecedented lows, provide reliable quality, and offer fast turnaround times.

Key facts:

  • Scalable Press has never raised funding - our company is bootstrapped and profitable.
  • We have over 300 employees.
  • Our facilities include over 200,000 square feet of production space.
  • We print and ship millions of products each year.

Job Type: Full-time

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