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Job Purpose: To welcome guests as they enter the cafe with warm hospitality, informing them about our wide variety of food and beverage items, and to bring the menu to life by working with the Saxbys team to create all Coffee, Teas, Smoothies and more to the highest standard

Summary of duties and responsibilities:

Guest Engagement and Hospitality

Engage with cafe guests to create a culture of hospitality
Understand the full food and beverage menu in order to provide suggestions to guests and answer any questions they may have
Effectively and properly manage guest recovery situations when they occur
Creatively identify ways to solve guest recovery situations if they occur
Clearly write on cups with correct order and effectively communicate with Barista and Culinary teams on guest orders
Assist guests during the ordering process by answering questions and making relevant recommendations

Operational Efficiency

Practice detail-orientation and discipline when preparing the following product items to avoid guest recovery situations
- Smoothies
- Coffee Based Drinks
- Cold Brew Based Drinks and Cold Brew Collection
- Hot and Iced Teas (including iced matcha)
- Prepare sauces, syrups, and other ingredients to make drinks
- Serve all pastry case items to guests
Ensure cleanliness and organization throughout the entire cafe
Efficiently complete all tasks and prep as assigned by Team Lead and/or C.E.O.
Complete all any training material assigned through Schoox online and on time

Self-Leadership

Demonstrate key skills like: open communication, self-awareness, and the ability to take initiative to improve cafe operations and atmosphere
Work with a diverse team in a fast paced service environment
Be punctual for all shifts. Arrive in your Saxbys uniform, prepared to work, and ready to take on responsibilities
Collaborate with fellow team members and C.E.O. to live Saxbys Mission and Core Values

Qualifications:

Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
- We are a Community Serving our Community
- Embrace being O.D.D. (Outgoing, Detail oriented and Disciplined)
- Profit Creates Opportunity
- Live with Pride, Passion, and Purpose
- Care Personally and Communicate Openly
- Serve Yourself by Serving Others
Exceptional communication skills
Previous hospitality experience preferred, but not required
Previous food and beverage experience preferred, but not required
Exceptional knowledge of Saxbys menu
Flexible schedule including early morning, night, and weekend availability
Ability to remember and recall details of a complex menu and operations
Physical Requirements
- Able to stand, walk, and smile for extended periods of time
- Able to stoop and kneel
- Push, pull, lift or carry up to 35 lbs
- Ascend or descend ladders, stairs, ramps

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