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We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We’re dedicated to empowering people to be their true selves. Together, we’re building a better tomorrow for our employees, customers, partners, and communities.
What You'll Do
Samsung Device Solutions America is seeking to fill a key Customer Quality Manager role to support Tier 1 customers for DRAM products. This is a B2B customer facing, individual contributor role responsible for managing all aspects of customer key concerns related to Samsung DRAM manufacturing and product quality, sustaining qualification, specifications, compliance and ad hoc inquiries.
- Represent Samsung’s commitment to excellence in quality through effective customer engagement.
- Manage critical responsiveness to customer failures and facilitate FA and RCCA.
- Quality Engineering Support for Tier 1 customers and their ODMs including sustaining qualification activities
- Work with customer to develop and publish weekly reports to track RMAs, DPPM of DRAMs, Failure Analysis Turn-Around-Time, and other quality metrics.
- Support efforts to deploy Telemetry data gathering for the purpose of predictive failure analysis.
- Integrate predictive failure data with other Quality metrics.
- Manage Product Change Notices and Firmware Change Notices for all DRAM qualified for customers’ applications.
- Quality and Problem management from Customers
- Organize technical communication supporting and directing the problem solving in place to help set up verification procedures and conditions for the issue duplication and resolution
- Manage rework activity when necessary
- Factory audit and Customer Satisfaction Index collection for quality & service improvement
- Factory audit support as per customer request to get production qualified
- Collection of customer satisfaction index for continuous quality and service improvement
- Excellent collaboration and communication skills in a global environment is a must.
- This role requires frequent communication with customers to understand their requirements and goals and then working with Samsung’s Headquarters’ Quality team to communicate and align on these goals.
Location: Hybrid with at least 3 days in office in Bellevue, WA office location remainder of time to work remotely
Job ID: 41821
What You Bring
- Bachelors in Electrical, Computer Science or related Physical Science with 10+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 8+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 5+ years of Industry Experience Preferred.
- Direct experience in one or more: DRAM design, development, application, qualification or closely related skill set.
- Experience with system development process w.r.t. DRAM products.
- Two to three years of experience in a B2B customer facing role supporting highly technical content.
- Domestic and international travel to customer sites as needed.
- Knowledge of storage-based systems relevant to leading edge DRAM products and NVMe/SATA applications.
- Ten years of experience in Semiconductor Quality or Engineering role.
- Knowledge of DIMM operation or test.
- Knowledge of DRAM differences and functions.
- Experience with qualifying/validating DRAM or Flash Technology products.
- Expert with MS Word, Excel, PowerPoint, Outlook for workplace efficiency.
- You’re inclusive, adapting your style to the situation and diverse global norms of our people.
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
- Innovative and creative, you proactively explore new ideas and adapt quickly to change.
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What We Offer
The pay range below is for all roles at this level across all US locations and functions. Individual pay rates depend on a number of factors—including the role’s function and location, as well as the individual’s knowledge, skills, experience, education, and training. We also offer incentive opportunities that reward employees based on individual and company performance.
This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.
Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and an errand service.
Prioritize Emotional Wellness With on-demand apps and paid therapy sessions, you’ll have support no matter where you are.
Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.
Equal Opportunity Employment Policy
Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication, and a willingness to embrace challenges and learn together every day.
Covid-19 Policy
To help keep our employees, customers, and communities safe, we’ve developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.
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https://semiconductor.samsung.com/us/careers/privacy