Samsara is looking for a smart, ambitious Customer Support Representative to help support Samsara's rapidly-growing Internet of Things solution.
Samsara works with a wide range of industrial companies ranging from commercial transportation firms to oil and gas companies and large-scale food producers, so our support team will need to be smart and flexible enough to assist many different types of customers.
Our ideal candidate has a technical background and has experience in a customer facing role. You will spend a lot of time on the phone with customers, so passion for Samsara and the IoT space is important.
Our team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pis to home automation, building gaming computers, and even theater lighting. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company.
This is a full time position at our office in the Potrero Hill district of San Francisco, and includes stock options, 401(k), medical, dental, vision benefits.
0-2 years of experience in a customer facing role
Strong spoken and written language skills for working with high-value customers and publishing documentation
Interest in working in a fast-growing environment with changing responsibilities
A passion for solving problems and ensuring a positive customer experience
Interest in expanding technical knowledge
Familiar with basic technical concepts such as tablets, computers, web-based administration portals
Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
Able to work flexible hours - nights and weekends a plus