In this role, you will be responsible for helping Samsara’s most strategic customers adopt our industrial-focused IoT solution.
Picking up where our sales teams leave off, you will own the customer relationship and ensure their success during the most critical phases of their deployment. You will develop a deep understanding of the customer’s business, and work with the customer to make Samsara an integral part of their operations.
In a given week you may work with a large long-haul trucking company, an industrial-scale food producer, and a public utility serving a major city. You’ll work with these customers to develop an implementation plan, train various groups within the customer’s organization, troubleshoot and escalate issues (working with our tech support team), and manage the customer relationship.
This role requires exceptional customer-facing communication skills, project management experience, and the technical competence to understand Samsara’s product capabilities, manage system integration, and diagnose product issues. You'll have the opportunity to work alongside Samsara product managers, business operations, sales, and systems engineers, and see multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with an emerging IoT technology, you can expect this role to evolve over time, with opportunities to take on increasing levels of responsibility and making a broad impact on our growth.
This role is primarily based in San Francisco, with travel opportunities to visit customers on-site.
Communication: Ability to run training sessions, develop high-quality training materials, and work through challenges with everyone from technicians to COOs.
Project Management: Ability to develop a project plan with the customer, and to juggle multiple customer engagements in parallel.
Technical Aptitude: You must have the technical accumen to deeply understand the Samsara platform’s capabilities, to diagnose product issues, and to effectively escalate them to engineering. A degree in a technical field (engineering, computer science, etc.) is helpful.