Who We Are

Samsara is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Samsara operates in North America and Europe and serves more than 20,000 customers across a wide range of industries including transportation, wholesale and retail trade, construction, field services, logistics, utilities and energy, government, healthcare and education, manufacturing and food and beverage.

Our team has raised $930M from Andreessen Horowitz, General Catalyst, Tiger Global, Dragoneer, AllianceBernstein Holding LP, Franklin Templeton, General Atlantic, Sands Capital Management and Warburg Pincus LLC.

We’re searching for ambitious, entrepreneurial leaders with a passion for accelerating the successful adoption of our products. The Manager of Customer Success EMEA is a critical member of the post-sale Customer Success team with a focus on maintaining and growing Samsara accounts in the region. This role manages a high-performing teams of Implementation Consultants, CSMs and Support representatives, who are the main contact during deployment, ongoing engagement and support. This position also works across multiple customer teams and with Samsara Sales, Product Management and Executive Leadership, while always putting the Customer at the heart of all decision making.

This role is primarily based in London, with travel opportunities to visit Customers on-site.


  • Ensure successful implementation and ongoing success for Samsara’s EMEA Customers 
  • Define and execute long-term strategies for the Customer Success team that support Samsara’s commitment to providing excellent service -- and then scaling it 
  • Create goals, action plans, playbooks, and key metrics for long term success of Samsara’s EMEA accounts
  • Find and grow the next generation of Customer Success team members at Samsara 
  • Keep executives informed of progress and advocate for change when needed 
  • Deliver high levels of Customer satisfaction through Samsara support team and processes
  • Ensure a high level of Customer support is delivered and contractual SLAs are met
  • Drive resolution and escalation on technical issues affecting Samsara Customers


  • Bachelor’s degree, advanced degree preferred  
  • 10+ years relevant experience in customer success, implementation services, professional services, management consulting, or IT consulting; including experience in a management or leadership position
  • Experience working with Enterprise level customers 
  • Dedication to continuous improvement
  • You love data, and you use it to build a clear picture of priorities. And if data isn’t readily available at your fingertips, you dig in and find ways to surface what you need. 
  • Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
  • Strong track record of mentoring and building teams from scratch -- and retaining talent 

At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.


Working at Samsara has its perks: for all full-time global employees, we provide private medical and dental insurance plus growth and development opportunities, as well as regular virtual team and company events. In the US we offer flexible vacation time, EMEA employees receive 25 vacation days plus national bank holidays. Post-COVID we’ll be back in our global offices with numerous in-office perks.


Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please let us know if you require any reasonable accommodations for your interview (e.g., sign language interpreters, reading assistance, facility access, device or equipment modification, etc.)

Regarding COVID-19

Samsara's offices are beginning to reopen for voluntary return. Reopening timelines will be communicated by region based on region-specific guidelines. Phase 3 ('New Normal') will begin no earlier than January 2022. Our primary concern is for the health and well-being of our employees as well as candidates. We have transitioned all interviews and onboarding to be conducted virtually via Zoom video conferencing. Employees are able to work from countries and states where Samsara is a registered entity through December 2021. All employees are expected to return to our offices when they reopen with the exception of field-based and fully remote roles.  

If you have any questions or concerns before applying, feel free to contact us at jobs@samsara.com.

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Demographic Questions (US, EMEA, Mexico, Canada)

Diversity is critical at Samsara.  Creating a diverse workforce and an inclusive workplace is an important part of our mission that fosters greater creativity, innovation, and connection to the communities we serve.  And we will not compromise ​to the detriment of that mission.  So whatever your size, color, culture, gender, beliefs, religion, or age, know that you are welcome here.  It is what makes you unique that makes Samsara stronger.    

That mission starts here by building a robust, diverse talent pool across every team at Samsara.  Below is a set of demographic questions for you to review.  While your decision to provide demographic information is entirely yours, please know that we use the data that we collect internally to better track against our mission of creating a diverse workforce and inclusive workplace.  

Your responses will not be associated with your specific application and will not in any way be used in your specific hiring process.  The responses will also be anonymized and aggregated to help us comply with regulatory requirements (e.g., federal and state Equal Employment Opportunity and other compliance requirements in the United States; the UK Equality Act 2010; the French Code du Travail; the German Allgemeines Gleichbehandlungsgesetz within Europe; etc).  Thank you in advance for helping to make Samsara the diverse and inclusive environment we strive to be. 

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If you are based in the US, what is your veteran status?

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