Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.
Samsara works with a wide range of industrial companies ranging from commercial transportation firms to oil and gas companies and large-scale food producers, so our support team will need to be smart and flexible enough to support many different types of customers. In a typical day, you may go from helping a customer figure out the right way to connect to the on-board computer of a Freightliner truck to using sensor data to automate traditional pen-and-paper operations.
Our team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pis to home automation, building gaming computers, and even theatre lighting. We're looking for technically minded builders to join our fast-growing team, where you can have a big impact on the success of the product and the company.
The Customer Support Engineer will work on:
Maintaining a support ticket queue and responding to customers in a helpful and timely manner
Creating and maintaining customer-facing knowledge base articles
Working closely with engineering to reproduce bugs and build testbeds as necessary
Mentoring new hires as the organisation grows quickly
Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices
An ideal candidate would have:
A University graduate with a technical degree or equivalent hands-on experience (Computer Engineering, Mechanical Engineering, MIS, etc.)
1-2 years of experience in technical support
Strong spoken and written language skills for working with high-value customers and publishing documentation
Interest in working in a fast-growing environment with changing responsibilities
Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
Able to work flexible hours - nights and weekends a plus
Fluent French speaker
Working at Samsara has its perks: monthly commuter benefit on top of your base salary, selection of breakfast options, free catered lunch on most days, private medical and dental insurance, 25 vacation days plus 8 UK bank holidays, pension scheme, unlimited snacks & fruit, growth and development opportunities, friendly and modern office in central London and regular team outings.
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.