Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.
Order Operations Manager candidates must have the ability to juggle multiple tasks and priorities, thrive in a highly driven environment, enjoy learning new skills, procedures, and systems, and have an overall desire to contribute to company growth. This position is based in our EMEA HQ in London.
Order Operations Managers will work on:
Lead supervise and maintain team order operations fulfillment
Organising and maintaining dashboard for up to date tracking of Order Ops KPI’s.
Reporting on daily, weekly and monthly SLA and metrics
Train new team members developing new processes to reduce overall time spent on each review
Work cross-functionally to improve communication and reporting between sales ops, Support and Finance to meet customer needs and improve efficiencies.
Organising team in Day to day ownership coding, tagging and maintaining SLA’s of all.
Help build for success by maintaining modelling for future head count and reporting.
An ideal candidate would have:
4+ Years of Managerial Experience
Organised, professional, able to multi-task, and have high attention to detail in a fast paced environment
High-energy, strong initiative and communication skills
Exceptional team player
Expert Excel experience required
Salesforce experience preferred
Video Review experienced a plus
Bachelor’s degree required
Working at Samsara has its perks: monthly commuter benefit on top of your base salary, selection of breakfast options, free catered lunch on most days, private medical and dental insurance, 25 vacation days plus 8 UK bank holidays, pension scheme, unlimited snacks & fruit, growth and development opportunities, friendly and modern office in central London and regular team outings.
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.