Samsara builds sensor data platforms for connected operations. Our customers drive the economy -- everything from food to medicine to waste removal to manufacturing -- and we’re committed to helping them improve safety, efficiency, and quality with connected sensors and software. And we’d like your help.
We’re a company in hyper growth mode, valued at over $3B and growing at over 250% annually, but we’re still small relative to the opportunity ahead. We’re searching for ambitious, entrepreneurial leaders with a passion for accelerating the successful adoption of our products, and the Customer Success Manager -- Majors is a critical ingredient in ensuring our customers have the tools and capabilities required to achieve lasting results. This role is a main Samsara touchpoint with our top strategic accounts post-implementation and throughout the lifetime of their relationship with us. The CSM-Majors will be the customer champion at Samsara, working hand-in-hand with multiple Samsara functions (including Sales, Product Management, Support, Operations, Finance, and Executive Leadership) to ensure the customer is successful.
This role is primarily based in San Francisco, with significant travel opportunities to visit customers on-site.
Make it your mission to create an exceptional experience for our top strategic customers
Develop a trusted advisor relationship with top customers and executive sponsors
Serve as the front-line, go-to resource for customer needs and issues post-implementation
Assume overall customer adoption responsibility and critical issue management role
Regularly identify and design customer-facing initiatives to enable our customers to use our product effectively and efficiently, implement change management solutions, and track progress on initiatives
Stay on top of our products, features, policies, and processes in a rapidly changing environment, immediately raising and escalating points of contention so that customer relationships remain strong
Prepare and educate customers on new features and releases
Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs
Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal
5+ years experience in customer success, implementation, change management, or continuous improvement role
Comfortable with significant customer interaction and strong interest in building relationships
Have a disciplined eye on impact and sustainability at every stage of a customer life-cycle
Strong interest and passion for coaching or mentoring others
Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing
Experience working with technical products
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.