Samsara’s Industrial team operates as a startup within a startup and is designed to iterate extremely quickly to deliver new products for new customers across industries including manufacturing, food and beverage, energy, and utilities. We are building easy to manage, easy to deploy, massively scalable, internet-connected sensors to create real business outcomes for our customers: reduced maintenance costs, less downtime, increased efficiency, higher throughput, and better customer service.
As the first Manager of Customer Engagement - Industrial this team, you will be responsible for helping Samsara’s largest & most strategic customers implement and adopt our IoT solutions for their industrial assets.
Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. In a given week you may work with an industrial-scale food producer, an oil & gas exploration company, and a public utility to develop an implementation plan, train various groups within the customer’s organization, troubleshoot and escalate issues (working with our tech support team), and ensure a successful customer relationship.
Your role will be cross-functional in nature, working alongside and connecting product managers, business operations, sales, and systems engineers, enabling you to experience multiple aspects of a hyper-growth company from within. Since Samsara is a fast-growing company with an emerging IoT technology, you can expect this role to evolve over time, with opportunities to take on increasing levels of responsibility and impact our growth.
This role requires the ability to deeply understand a customer's business and operational needs, exceptional customer-facing communication skills while delivering onboarding services by phone, video conference, & in person, project management experience, and the technical competence to understand Samsara’s product capabilities, manage system integrations, and diagnose product issues. This role is primarily based in San Francisco, with travel opportunities to visit customers on-site.
- Communication: Ability to run training sessions, develop high-quality training materials, and work through challenges with everyone from technicians to COOs
- Project Management: Ability to develop a project plan with the customer and/or integration partner, and to juggle multiple customer engagements in parallel. Ability to seamlessly work cross-functionally across product managers, business operations, sales, and systems engineers to deliver an exceptional experience for our customers
- Technical Aptitude: You must have the technical acumen to deeply understand the Samsara platform’s capabilities, to diagnose product issues, and to effectively escalate them to engineering
- Bachelor’s or Master’s degree required, PMP certification preferred
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.