Nearly everyone at Samsara visits our customers in the field, from executives to designers, to support staff, to sales, to engineering. As a user experience researcher joining the team, you will be welcomed and supported by an entire team who is obsessed with our customer’s success. Your unique role will be to help us structure and scale our passion into a rigorous process that continuously creates more and more value to our customers time and time again, with greater speed, and more impact at each turn. You will lead and help the team elicit, understand and structure iterative feedback through data qualitative feedback. You will guide the team in understanding core user needs that define new areas of product development. You will work with the team to insure that the changes are made and that the impact you’ve forecast is delivered as the product launched. This position is based in our SF HQ.
Conduct independent research on multiple aspects of products and experiences.
Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
Understand and incorporate complex technical and business requirements into research.
Advocate research findings to diverse audiences through written reports and in-person presentations.
4-5 years of relevant work experience.
Experience integrating user research learnings into actionable product changes
Strong understanding of different research methods (when do use quantitative vs qualitative, approaches to foundational and usability studies, etc.)
Exceptional communication and collaboration skills
Experience in driving and creating effective processes
Experience conducting interviews, field visits, usability studies (live and remote)
BA/BS degree in Anthropology, CS, Human Factors, Psychology, HCI, or related field OR equivalent practical experience.
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.