Samsara’s IoT solution – which includes technologies for fleets ranging from GPS tracking to route optimization and AI-powered dash cameras – is being adopted by thousands of new customers every quarter. We are seeking a creative, results-driven Customer Marketing Manager to drive a best-in-class customer experience and pioneer new levels of engagement with this community.
The right candidate is a strategic thinker and relationship builder that acts as a customer champion, while driving initiatives to increase customer advocacy, loyalty, and retention to benefit Samsara’s long-term growth.
Create high-value customer programs: Execute impactful customer education and engagement programs such as awards programs, product trainings, and relationship development campaigns with Customer Success, Product Marketing, Content, Demand Generation, Design, Communications and Events
Craft high-quality customer stories: Author compelling, authentic customer assets to enable Demand Generation and other teams to run campaigns rooted in the customer voice; create assets including case studies, testimonial videos, customer spotlight webinars, and presentation synopses
Enable other stakeholders: Facilitate access to the customer community across all Samsara teams including Product Marketing, Product, Demand Generation, Business Operations, and Design
Measure program/asset effectiveness: Use customer listening channels and other data to inform decisions and frequently share results and impact with cross-functional partners and leadership
An ideal candidate has:
3-5+ years of experience in marketing, customer engagement, customer retention, or community management
A passion for serving and understanding customers
Strong interpersonal skills to help nurture customer relationships and work with cross-functional teams
Excellent communication and storytelling (written, visual, and verbal)
Outstanding project management and organizational skills with an ability to prioritize amidst many moving pieces
Analytical chops to measure the effectiveness of marketing programs
Attention to detail and a commitment to exceptional work are part of your personal philosophy
Experience working in fast-paced environment
Bachelor's degree or higher
At Samsara, we welcome all. All sizes, colors, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.