Samsara’s Product team works to bring our disruptive IoT technology to market, accelerating the adoption of sensor data to improve industrial efficiency at a massive scale. As a Product Specialist, you’ll use your robust product knowledge and deep understanding of the customer experience to further this goal.

You will represent the voice of Samsara’s customers internally, collecting & categorizing user feedback, identifying trends and sharing insights. You will work closely with Product Management to identify solutions and directly influence the roadmap, enabling us to provide a world-class customer experience. This is a unique opportunity to join a hyper-growth company, with opportunities to grow into future roles in Product, Engineering, QA and more.

This may involve:

Distilling actionable insights from multiple feedback channels including NPS surveys, customer support tickets and bug reports, feature requests, and more
Communicating with customers by phone and email to learn about their operations and identify the most important problems that we could solve for them
Packaging quantitative and qualitative product insights by theme and priority
Becoming a Subject Matter Expert (SME) on specific product areas for internal & external audiences
Partnering with Product & Engineering to identify & prioritize product and process enhancements to improve the customer experience

An ideal candidate has:

Bachelor’s degree or higher
1-3 years of experience in a customer facing role. Customer service is a plus.
Excellent written and verbal communication skills. Must be comfortable with customers and internal audiences
Natural empathy and a passion for working with customers to improve their experience
Strong organizational skills. Ability to manage and prioritize multiple projects and deadlines
Proven analytical skills to build insights from quantitative and qualitative data
Bias-to-action and hands-on experience delivering business results. You’re not afraid to get your hands dirty.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Attach Dropbox Google Drive Paste

Cover Letter

Attach Dropbox Google Drive Paste

LinkedIn Profile

Website

Please list Samsara employee who referred you, if applicable.

How did you hear about this opportunity? (Check all that apply)

  Samsara Employee
  Friend / Coworker (not working at Samsara)
  University / Campus
  Social Media (Facebook, Twitter)
  Glassdoor
  LinkedIn
  Andreessen Horowitz
  Newspaper / news article / online publication
  Other

Will you now or in the future require Samsara to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? *

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Samsara are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities¹. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

Blindness
Deafness
Cancer
Diabetes
Epilepsy
Autism
Cerebral palsy
HIV/AIDS
Schizophrenia
Muscular dystrophy
Bipolar disorder
Major depression
Multiple sclerosis (MS)
Missing limbs or partially missing limbs
Post-traumatic stress disorder (PTSD)
Obsessive compulsive disorder
Impairments requiring the use of a wheelchair
Intellectual disability (previously called mental retardation)

Disability Status

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

¹Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.