Samsara's Customer Success Manager will be responsible for improving customer retention and satisfaction in the first 60 days. Example responsibilities include: actively identifying new revenue opportunities for the existing customer base and building great relationships with key accounts to ensure they are successfully set up on Samsara, responding to inbound requests for help with on-boarding and training, and leading the design and implementation of self-service on-boarding tools that can deliver impact to our customers at scale. This position is based in our London office.
Outcome-oriented, passionate about being a core part of the revenue generation team and carrying a quota
Excited about mentoring and training with a deep desire to help others reach their potential
Able to design scalable processes and workflows, and work cross-functionally with Samsara colleagues to implement them
Interested in working in a fast-growing environment with changing responsibilities
Highly skilled in verbal and written communication, and conceptual problem-solving
2+ years experience in sales, marketing, or technical support
Proven record of people leadership in professional or academic environments
Experience working with technical products
Working at Samsara has its perks: monthly commuter benefit on top of your base salary, selection of breakfast options, free catered lunch on most days, private medical and dental insurance, 25 vacation days plus 8 UK bank holidays, pension scheme, unlimited snacks & fruits, growth and development opportunities, friendly and modern office in central London and regular team outings.
At Samsara, we welcome all. All sizes, colours, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.