Samsara, founded in 2015, is a leader in Industrial IoT and our mission is to increase the efficiency, safety, and sustainability of the operations that power our economy. Our solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across various industries. Samsara’s fast-growing team is headquartered in San Francisco, with offices in San Jose, Atlanta, and London. Our team has raised over $530M from Andreessen Horowitz, General Catalyst, Tiger Global, and Dragoneer.
Samsara's Customer Success Manager will be responsible for improving customer retention and satisfaction in the first 60 days. This role is based in London, UK.
The Customer Success Manager will work on:
Actively identifying new revenue opportunities for the existing customer base and building great relationships with key accounts
Responding to inbound requests for help with on-boarding and training
Leading the design and implementation of self-service on-boarding tools that can deliver impact to our customers at scale
Designing scalable processes and workflows, and work cross-functionally with Samsara colleagues to implement them
Champion, role model, and embed Samsara’s cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices
An ideal candidate would have:
2+ years experience in sales, marketing, or technical support
Great verbal and written communication skills
Proven record of people leadership in professional or academic environments
Experience working with technical products
Excited about mentoring and training with a deep desire to help others reach their potential
German or Dutch fluency required
Working at Samsara has its perks: monthly commuter benefit on top of your base salary, selection of breakfast options, free catered lunch on most days, private medical and dental insurance, 25 vacation days plus 8 UK bank holidays, pension scheme, unlimited snacks & fruits, growth and development opportunities, friendly and modern office in central London and regular team outings.
At Samsara, we welcome all. All sizes, colours, cultures, sexes, beliefs, religions, ages, people. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.