Samanage is the Service Success Company, enabling modern organizations worldwide to deliver a superior service experience to their employees.  Through unprecedented agility and scalability, Samanage gives service providers the ability to rapidly and consistently deliver the services that employees need to get work done.

Speaking of scalability, Samanage is growing extremely fast and looking for a skilled Manager, Billing & Collections like you to take us through the next steps in building a financially efficient and effective organization.  As a member of the Finance and Accounting team, you will play a pivotal role in our mission and influence how our entire organization manages our finances and will directly contribute to our ability to continue disrupting the ITSM industry.

Here’s some more about what you’ll do and who you’ll become:

  • Champion of process improvement and automation with the goal of scaling the capabilities of the A/R function
  • Use your excellent interpersonal skills to work effectively across multiple departments in a collaborative environment
  • Demonstrate poise, confidence, and professionalism when interfacing with Sales and Customer Success departments, particularly around billing and collection policies
  • Manage, coach, develop, and motivate a high-caliber collections team while keeping pace with increasing collection targets as the business grows
  • Commit to working longer hours during peak times at month-end and quarter-end (late evening or weekend work as needed)
  • Develop action plans to address outstanding accounts receivables
  • Provide excellent customer care through email and phone communications
  • Work with the accounting department on month-end closing, with a focus on invoice processing and A/R reconciliations between (CRM/billing) and NetSuite (General Ledger) systems
  • Leader who is capable of scaling the capabilities of the A/R function as the business grows
  • Responsible for placement and tracking of delinquent receivables with third party collections agency
  • Bring exceptional problem-solving skills and attention to detail
  • Refine and evolve the collections forecast process
  • Make collections calls on past due invoices
  • Update collections comments and contacts in billing system

Requirements (Education, Certification, Training, and Experience)

  • Associate’s degree or higher, preferably in Finance or Accounting
  • 5 years of experience in a billing/collections/accounts receivable roles with regular use of telephone as well as accounting, billing, and AR modules
  • 2 years of supervisory experience
  • High-growth SaaS company experience with software subscription billing a plus
  • Familiarity with MacBook, Google Docs, and Gmail
  • Excellent customer service skills
  • Experience with Salesforce, NetSuite, or other cloud-based ERP/CRM/Accounting systems a plus

Sound like an opportunity where you would thrive and grow?  More importantly, could this be the right next step in reaching your career goals?  Good! Let’s be in touch. We’ll share our vision for the future and discover how you can be a part of it.

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