Director of Product Management, Service Management

Samanage, the Service Success Company, is the most reviewed and highest rated IT service desk vendor. Our team is dedicated to helping customers deliver a better and smarter service experience to their employees. Samanage is smart, easy to use, and inspires customers, small to large, to simplify complex tasks and automate services across an organization. With over 1,700 customers around the world, our software can be tailored to meet specific service needs.

We are looking for a Director of Product Management with experience in high-growth SaaS businesses.  Reporting to the Senior Director of Product Management, this role will be instrumental in helping us scale our success with our market leading products. You must possess a strategic understanding of business objectives and be creative and innovative enough to define what we build. A strong business and technical background is required to produce roadmaps and requirements while working closely with highly talented and motivated team members across the product team, product marketing, and engineering to deliver your products to market.  


  • Product and business leadership
  • Provide strategic direction in the form of prioritized roadmaps and goals
  • Be a player-coach
  • Requirements definition
  • Competitive analysis
  • Cross-functional leadership and collaboration

Ideal candidates will have the following attributes:

  • Great communication skills (not just speaking and writing, but listening)
  • Ego-less confidence
  • Excellent collaboration and diplomacy skills
  • Ability to balance strategic thinking with tactical execution in an agile model
  • Passionate about customers, markets, and the business
  • Creative, entrepreneurial, enthusiastic, persistent, optimistic attitude
  • Enthusiasm for designing, developing and marketing products that deliver real customer value
  • Enjoyment of the challenges and opportunities created by the pace of change in SaaS markets
  • Ability and desire to travel both nationally and internationally


  • 7-10+ years of experience with enterprise software experience
  • Prior experience in product management or technical leadership roles within IT Service, Customer Service or related markets
  • Understanding of agile development methodologies; Kanban preferred
  • Strategic analysis and business modeling skills
  • Proficient verbal and written communication skills with the ability to address diverse audiences (e.g. Executives, Engineering, UX, Marketing, etc.)
  • Passionate leader, self-motivated, multi-tasking, team player able to deal with pressure and lead in cross-functional settings
  • Required: Bachelor’s degree, MBA preferred


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