About Sama:

Sama is the leading training data provider for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We help these organizations get their machine learning models to production more quickly by providing accurate annotation and validation for their datasets.

80% of AI project time is spent on aggregating, cleaning, and labeling data for machine learning models Sama drives the very important task of data annotation from companies building state-of-the-art AI. 

Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards. 

Sama has a social mission driven by the belief that “talent is equally distributed but opportunity is not.” As a certified B corp, Sama supports an ethical supply chain, and our impact was validated by MIT with a randomized control study. 

Sama has provided worker training programs to increase economic opportunity for more than 13,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 59,000 workers and their dependents.

About the Job:

As an Enterprise Developer at  Sama, you will be responsible for the full-stack implementation of custom features of the workforce management tool. You will collaborate with stakeholders to understand their pain points and work under the direction of the project management lead to ensure the successful implementation of the requested features. You will be responsible for building and maintaining custom features for different cross-functional stakeholders. You will provide support to our internal stakeholders on the smooth running of the Workforce Management (WFM) initiatives. Your primary goal is to ensure optimal and consistent availability and data quality of the WFM tool.

Key Responsibilities: 

  • Overall Workforce Management system administrator for the system of the day.
  • Implement custom modules/extensions/capabilities on the Workforce Management tool
  • Own the data life cycle management of the workforce management tool and overall data architecture of the Workforce Management system
  • Oversee Workforce Management Data governance which includes:
    • Data standards
    • Data audit
    • Data pipelines
    • API connections and Integrations
    • User access rights
    • Reporting and analytics
  • Collaborate with IT on defining the capabilities and driving the implementation of the required Workforce management infrastructure
  • Ensure optimal and consistent availability and data quality of the WFM tool.
  • Be the go-to person for integrations between the Workforce Management and other enterprise tools.
  • Will liaise with the vendor teams for escalations and other relevant situations that require technical support from the vendor.
  • Point of escalation for system gaps, access, and other issues for Global Service Delivery functions.
  • Addresses recurring problems by recommending improved work processes, policies, or procedures
  • Addresses recurring problems by recommending improved work processes, policies, or procedures
  • Participate in strategic and business planning processes as required

Minimum Qualifications:

  • 3+ years working in a similar role in a busy environment
  • Bachelor's Degree in Computer Science, Information Technology or relevant field of Study
  • Technical expertise is system administration and additional feature implementation
  • Experience in working with SaaS platforms (Zoho preferred)
  • Expertise in configuring and customizing PaaS platforms (Zoho Creator+Deluge preferred)
  • Experience working with relational and non-relational databases - Bigquery, AWS, Postgres is an added advantage
  • Working knowledge of data pipelining tools such as Hevo, Stitch data, Pentaho
  • Experience with transformation tools such as DataForm, and Database Tools (DBT).
  • Experience with object-oriented/object function scripting languages: Python, JavaScript, Java.
  • Experience working on CI/CD processes and source control tools such as GitHub.
  • A successful history of manipulating, processing, and extracting value from large disconnected datasets.

Good to Have:

  • Outstanding communication skills, and the ability to stay self-motivated and work with little or no supervision.
  • Previous system administration
  • Great communication and collaboration skills.
  • Previous experience in App development
  • Excellent time management and organizational abilities.
  • Masters in Computer Science or Information Technology.

Our Culture:

Sama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.

Our Benefits:

Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, sabbaticals, a monthly fitness stipend, and professional development opportunities.

At Sama, we pride ourselves in being a diverse and equal opportunity employer.

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