POSITION DESCRIPTION
ROLE: ACCOUNT DIRECTOR
TEAM: ACCOUNTS
LOCATION: TORONTO (HYBRID)
As we continue to grow and evolve, we're always on the lookout for fresh, creative minds to join our team. If you're passionate about shaping the future of brand experiences and eager to make an impact, we'd love to hear from you. At Salt XC, the door is always open for new talent!
COMPANY OVERVIEW
Salt XC is an agency driven by the philosophy of Experiential Commerce™. Our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects your consumer's online and offline experiences through data, media, and the memorable moments that drive brand transactions.
ROLE OVERVIEW
The Account Director will be responsible for leading the development of small to large size integrated campaigns for our client and working closely with the cross-functional teams that bring it all to life. The Account Director is the general manager of their portfolio, growing their business and ensuring that programs are delivered on time, within budget and achieve the strategic brand/client objectives. You will coordinate and implement marketing plans and oversees the cross-functional agency team tasked with developing individual programs. You oversee the processes of running programs and nurture relationships with the company's clients. You typically plan and coordinate projects, brief creative teams, and manage budgets.
CORE RESPONSIBILITIES
Client Relations
- Develop, nurture & propel client relationships
- Develop comprehensive understanding of the client’s business strategy, objectives &. brands
- Support the client with strategic direction of the brand/company as required
- Ability to lead development of client programs, including project & IMC management
- Understand where there may be organic opportunities for business development & growth within client’s business; work to create and implement a plan to sell incremental programs and services
Team
- Brief in and set objectives for specialty teams within Salt i.e. Creative, Design, Media, Studio
- Create collaborative working relationships and maintain effective + efficient ways of working within specialty and IMC teams
- Work with Salt senior leadership team to assess and determine requirements for new hires as needed
- Work with Salt admin &. HR to hire team members as required – onboarding, training & development of a strong account management team, capable of both project management and project production
- Train & develop direct reports and their teams to provide best in class account & production management
- Conduct performance evaluations, provide feedback and support with setting and driving your teams personal and professional goals
Financial
- Responsibility for the portfolio P+L, working closely with your team and finance to maintain a profitable business
- Ability to build small and large program budgets, that drive business profitability
- Train account team to build small and large budgets, that drive business profitability
- Ability to reconcile budgets of all sizes, working both independently, with your team and with finance
- Ultimately responsible for all programs within the portfolio being delivered on time and on budget
- Solid understanding of how the business makes money, where there are gaps that needs to be filled, creating and implementing. A plan to support with filling revenue and profit gaps
Business Operations
- Identifying new areas for business growth and development
- Monitory the success of programs, providing options to optimize and pivot when required; and areas to excel and improve post-program
- Manage all external stakeholders pertinent to the portfolio, including but not limited to: suppliers, partners, clients, agencies, contractors
- In, or leading, new or ongoing business initiatives for Salt XC – supporting with growth & development of the overall business
EXPERIENCE & SKILLS
- At least 10 years of experience working Accounts, Client Service, Project Management or a related role
- Exceptional leadership and people management skills
- Proven project management & production experience
- Understanding of agency budgeting and reporting requirements
- Proven strategic thinker
- Natural people person with. exceptional interpersonal skills
- Confident and experienced with presentation skills
- Excellent organizational, negotiation and leadership skills
- Outstanding critical thinking and problem-solving skills
- Demonstrated ability to oversee, and deliver against, a large P+L
- Proven ability to identify, pursue and sell business growth opportunities
- French Speaking an added bonus
SALT’S VALUES
- Salt of the Earth: We aspire to be good people. People who are humble, hardworking, honest, and kind to one another. People who are fun to work with, who trust and are respectful of each other.
- Do What's Right: We don’t believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.
- Earn It: We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver and the praise we receive.
- Make things Better: We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, they come from being curious, passionate, solutions-oriented people who care deeply about what we do.
- Seek Different Perspectives: We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better.
Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability.
