ROLE: ACCOUNT SUPERVISOR, US
TEAM: ACCOUNTS
LOCATION: ATLANTA (REMOTE)
COMPANY OVERVIEW
Salt XC is an agency driven by the philosophy of Experiential Commerce™, our unique framework for designing better consumer experiences that earn attention and drive action. We take an integrated approach that connects a brand’s consumer’s online and offline experiences through data, media and the memorable moments that drive brand transactions.
ROLE OVERVIEW:
As an Account Supervisor, you are a senior member of the client services team at Salt. You oversee a moderately-sized portfolio of business, which could be a mix of multiple small to medium sized clients, multiple brands and/or one large brand for the same client.
You are a proven leader, industry veteran, and great people manager. With Salt’s clients, you are their go-to and their rock – striving to exceed expectations, strengthening relationships and keeping them happy. As the industry and our clients evolve, so do you. You are a Swiss Army knife with a diverse set of skills, but most importantly, you possess exceptional people skills and are a first-rate communicator. With both clients and internal teams, you’re at the center of it all as programs are brought to life and then executed with excellence. You’re organized, passionate about Salt’s business, a natural leader, a problem solver, a quick-thinker, confident in your abilities and humble in your approach.
Most importantly you’re a curious, self-starter with a “yes-and” mentality, who thinks and dreams big, but willing (and enjoys) to roll your sleeves up and get your hands dirty with the rest of us.
RESPONSIBILTIES:
Client Relations
- Deliver client satisfaction on assigned account(s), while exhibiting end-to-end ownership for all projects being managed
- Build solid, trusted partnerships with clients, team members, suppliers and agency partners
- Client lead in managing day-to-day relationships and projects
- Identifying opportunities to optimize and improve results on an ongoing basis
- Develop comprehensive understanding of the client’s business strategy, objectives and brands
Team
- Liaise between internal teams and client for effective program development and management
- Keep your manager informed and updated on a regular basis of all pertinent program & client information
- Support, schedule and manage account operations and activities
- Schedule, oversee and lead internal meetings and check-ins during development and execution phases
- Ongoing tracking of resource hours spent on a program against budgeted hours
- Schedule, manage and oversee the account team assigned to your clients and/or projects
- Identify people needs on a project basis and formulate a resource plan
- Develop a team of account professionals, providing guidance, leadership, training & feedback – some will be direct reports, some will be dotted lines
- Work cohesively with cross-functional departments (strategy, creative, design, media, influencer, PR, and digital) to ensure everyone has the tools and resources to execute with excellence
Financial
- Detailed understanding of how & where the business makes money
- Budget development, management and reconciliation
- Keen ability to see and defend budgets, providing multiple budget options to clients
- Responsible for ensuring program profitability targets are met
- Cost tracking and reporting
- Lead program financial reconciliations to exceed client specifications & requirements
- Oversee account financial activities, including billings, payments, invoicing etc.
- Track, manage & oversee P+L for the portfolio
Business Operations
- Ensure timelines and program deliverables are met
- Oversee plan for program setup/build, walkthroughs, execution days, and program wrap- up including key learnings
- Ongoing tracking of program KPIs with ongoing status updates to clients
- Strive for YOY organic growth with existing clients
- Seek to uncover new growth opportunities with existing clients
- Work with internal stakeholders to support development and delivery of pitches to clients and potential clients
- Support with the preparation of RFP’s, briefs, submissions and responses
- Support the business with creating and maintaining new policies, procedures and ways of working
- Proactively make suggestions about how work can be done more efficiently & effectively and implement new processes accordingly
EXPERIENCE & SKILLS
- 7-8+ years’ experience in the marketing industry, with 5+ years’ experience in Account Management or similar
- Exceptional leadership and people management skills
- Experienced project manager; working knowledge of XM & creative production a plus
- Strong strategic thinker & problem solver
- Natural people person with superior communication skills
- Strong foundational technology skills – familiarity with O365, social & digital media
- Better than average presentation skills – comfortable leading meetings and presentations for small and large groups
- Experience in managing program budgets and team P+L
- Strong organizational abilities
- Demonstrated ability to identify and pursue business growth opportunities
- Passion for, and strong foundation in marketing and partnerships
- Experience with CPG and/or Food + Beverage clients a plus
SALT XC OFFERS
- Competitive company compensation and benefits package
- Dynamic work environment and support of a growing creative agency with a start-up culture
- Flat corporate structure. You’ll be collaborating with both your peers as well as senior leaders
- Fun and progressive company culture
- A flexible/hybrid work environment combining in-office collaboration and remote working
SALT’S VALUES
- SALT OF THE EARTH: We aspire to be good people. People who are humble, hardworking, honest and kind to one another. People who are fun to work with, who trust and are respectful of each other
- DO WHAT IS RIGHT: We don’t believe in taking shortcuts. We believe in doing what is right, not what is easy or expected
- EARN IT: We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver and the praise we receive
- MAKE THINGS BETTER: We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, they come from being curious, passionate, solutions-oriented people who care deeply about what we do
- SEEK DIFFERENT PERSPECTIVES: We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better
Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability
