POSITION DESCRIPTION
ROLE: ACCOUNT MANAGER, SHOPPER/OMNI
TEAM: ACCOUNTS
OVERVIEW
Salt’s in-house shopper marketing & omni team is looking for a super star Account Manager to support on a top tier, global CPG account with a portfolio of iconic brands.
Account Managers are responsible for overseeing small to large size programs, and the cross functional teams that contribute to program development & execution. The Account Manager acts as client advocates and work with internal departments to ensure that client needs are understood and satisfied. You may assist with selling-in programs, day-to-day program management, overcoming client challenges, collecting and analyzing data, and improving the overall client experience.
To succeed in this position, you should have exceptional communication, attention to detail and problem-solving skills. You should be resourceful, analytical, adaptable, and organized, with the ability to build rapport with clients.
This is currently a Hybrid work opportunity with 2 days in office required at our Salt Toronto Head Office.
CORE RESPONSIBILITIES
Client Relations
- Building relationships with clients based on trust and respect
- Producing and executing on behalf of clients with excellence
- Communicating with clients to understand their needs and deliver this information back to your direct manager and/or team
- Maintaining updated knowledge of client products and services
- Collecting and analyzing data to learn more about consumer behaviour, before the program and afterwards
- Acting as an extension of your client throughout the planning, execution and wrap-up phases – always keeping your client top of mind.
Program Management
- Preparing clear and concise program briefs, that will be delivered to the appropriate team and leveraged to guide the overall development of the project
- Developing and maintaining work back schedules for all programs; keeping client informed of any changes to timelines throughout the entire program life cycle
- Leading execution of all National programs with excellence, building and maintaining close relationships with internal project managers and external production partners.
- Overseeing tactical programs, providing guidance and leadership to junior account team members
- Maintaining client status tracker and leading client status meetings, ensuring all team members have their appropriate details up to date on a weekly basis
Team
- Collaborate with internal Salt departments to facilitate client needs fulfillment
- Liaising with your manager on a regular basis, ensuring they are aware of your activities, informed on client updates, and can support you as required
- Helping to guide junior account team members, with opportunity for direct reports
Financial
- Understanding the agency pricing model
- Building small & medium-sized program budgets
- Reconciling all sizes of program budgets; staying in close contact with the finance team as required
- Staying on budget in all circumstances, and ability to recognize when a budget may not be sufficient and communicating this to your manager
- Ability to review budgets with clients, providing detailed overview of budget breakdown and pricing rationale
- Supporting with driving business growth in an effort to reach objectives
Business Operations
- Overcoming challenges and making suggestions to improve processes
- Supporting teams and committees within Salt to create positive culture and test/implement new policies, processes and procedures
- Supporting your team with ancillary projects that support either the client or Salt on a daily basis
EXPERIENCE & SKILLS
- 4 - 5 years experience in the marketing industry, with understanding of shopper marketing and familiarity with executing shopper marketing programs
- High level of understanding of core retailers within Canada is an asset
- Exceptional verbal and written communication skills
- Adaptability and strong problem-solving skills
- Experience managing program budgets
- Excellent active listening skills
- Experience presenting in front of internal and external teams
- Ability to build rapport and collaborate with others both internally and externally
- Proven organizational skills
- Understanding. Of consumer behaviors and industry trends
- Strong foundational technology skills – familiarity with O365, social. & digital media
- Passion for marketing and partnerships
- Bilingual is an asset
SALT’S VALUES
- Salt of the Earth: We aspire to be good people. People who are humble, hardworking, honest, and kind to one another. People who are fun to work with, who trust and are respectful of each other.
- Do What's Right: We don’t believe in taking shortcuts. We believe in doing what is right, not what is easy or expected.
- Earn It: We believe in rolling up our sleeves and not being afraid of hard work. We want to earn the respect of others, the results we deliver, and the praise we receive.
- Make things Better: We aspire to leave things better than we found them and are always looking for a better way. Great ideas come from anywhere, they come from being curious, passionate, solutions-oriented people who care deeply about what we do.
- Seek Different Perspectives: We believe in embracing difference; the perspective it brings, how it challenges us, how it spurs creativity, and its ability to make us better.
Salt XC is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender,age or disability.
