Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
About the opportunity
The Retail Network team is on a mission to grow and scale the world’s most trusted, open, and complete product data network. As an Implementation Consultant, you’ll play an instrumental role on the Retail Network Services team by leading our customers through the implementation, adoption, and expansion of Salsify across their organizations – ultimately resulting in excellent customer satisfaction and the growth of our Retail Network. You’ll work directly with our customers to meet each of their unique and growing commerce business demands. You will partner with a Project Manager to form an Implementation team to deliver an outstanding onboarding experience for each of your customers.
How you’ll make an impact
We are looking for a self-motivated individual who will:
- Lead the technical consulting and configuration component of multiple concurrent time and materials projects
- Partner with Project Managers to deliver projects on time, within scope, and budget
- Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
- Work cross-functionally with internal stakeholders to ensure customers are set up to achieve established metrics/goals
- Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along
- Continuously assess operational opportunities and drive efficiency improvements
You’ll enjoy this role if you have
- Experience navigating the complexities large enterprise clients face when launching a new platform
- Passion for making customers successful and excited to work in a customer-centric environment
- Experience problem-solving and can take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
- Curiosity and willingness to learn with the ability to quickly grasp and make effective use of knowledge
- Thoughtful communication of new concepts to diverse audiences and adapts to changing circumstances
- Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
- Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
What we’re looking for in you
- 3+ years of experience in Tech Consultancy, Software Implementation, ERP Consultancy, or related experience
- Experience leading multi-phased technical implementations and navigating the complexities large enterprise clients face when launching a new platform
- Excellent communication skills to keep customer and internal stakeholders updated throughout engagements
- Ability to thoughtfully communicate new concepts to diverse audiences and adapt to changing circumstances
- Strong organizational skills allow you to effectively manage multiple, simultaneous projects of varying complexity and scope
- Passion for making customers successful and excited to work in a customer-centric environment
- Experience problem solving and an ability to take different approaches for all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
- Curiosity and willingness to learn with the ability to quickly grasp and make effective use of knowledge
- Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
- Excellent Excel skills are a must
- You have demonstrated a track record of looking for ways to drive operational efficiency and process improvement
- Note: This role will be primarily responsible for customers based in the US and requires flexibility to take meetings until 7pm for most working days.
- The following are not required but are a bonus:
- Experience working in Retail and/or SaaS
- Proficiency in integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus
- Competence in Javascript, SQL, and/or scripting
- Experience working in a global environment and across different cultures
- We pay market rates, which are competitive and equitable
- We pay based on performance and proficiency, not tenure
- We adjust proactively; when the market moves, we do too
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
