Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
As a Services Program Manager (SPM) SupplierXM (SXM) you’ll be Salsify clients’ trusted advisor for supporting client engagements and ensuring efficient implementations and adoption of the Salsify SXM solution in their respective contexts by meeting and exceeding client expectations and accelerating their time to value (TTV). You’ll act in a leading client engagement coordination role with “hands-on” consultant capacity in SXM client engagements and apply the Professional Services (PS) processes and tools for implementing the SXM solution including related data model artifacts.
How You'll Make an Impact:
- Overall responsible for assigned client engagements, honoring respective contracts during projects and ongoing PS client engagements and accomplishing the set objectives
- Drives a streamlined and successful delivery of engagements in line with Salsify’s processes and SXM implementation guidelines
- Manages all aspects of the client experience, including expectation setting, communication, scope, budget, timeline, status reporting, risk management and mitigation.
- Effectively assigns and delegates work across multiple project teams including other cross-functional partners in the delivery (both internal and external to Salsify).
- Works autonomously through all problem-solving and change situations, and supports and mentors more junior PS resources to achieve a higher level of autonomy
- Leads/supports the techno-functional parts of the SXM implementation for assigned SXM engagements
- Establishing and maintaining effective relationships with clients by gaining their trust and respect
- Through client satisfaction support laying the foundation for upsells & further business
- Help achieve the set financial and operational KPIs for the PS team
- Support improving PS internal operations and shared knowledge of the evolving SXM solution
- Support the general PS team development
- SXM Solution Data Model
- Excelling in creating/modifying and maintaining the SXM solution’s data model artifacts (hands-on)
- Being highly aware of the impact changes in data model artifacts can have on clients on the SXM platform
- Supporting CSMs, sales and pre-sales during the sales cycle for Professional Services input and proposal or statement of work (SoW) creation
- Is capable of doing estimations, scoping, and opportunity identification.
- Executes all PMO expectations in alignment with Salsify and PS methodology with full autonomy in even the most complex and escalated scenarios
You'll Enjoy This Role If You Have:
- You have excellent verbal communication and presentation skills
- You speak English and French fluently (mandatory)
- You have a problem-solving mentality
- You can deal with stressful and ambiguous situations
- You have previous experience in hands-on consulting or software implementation roles
- You enjoy the combination of business and techno-functional challenges in your role
- You enjoy staying up-to-date on technical advances and solution evolutions
- You have leadership and business management skills
- You are persistent, determined, proactive and able to take the initiative
- You are thorough and pay attention to detail
- You lead by example in owning engagements’ overall success
- You know when and how to say 'no' to requests
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
