Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.
Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.
At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.
About the Opportunity
Senior Operations Analyst, Partnerships
The Partner Operations function at Salsify defines and tracks business metrics (single source of truth), manages and operates critical business systems and processes, identifies and executes business performance improvement opportunities, and acts as a thought partner to the Customer Experience business leaders.
The Senior Operations Analyst will partner closely with the Partner team and cross-functional leaders to identify, prioritize, and deliver on their operational needs. In this role, you will blend critical thinking with on-the-ground execution to support and achieve growth-oriented goals and investment strategies, improve performance, and strengthen the processes that define our customers' experiences. You will be the operational leader for the Partner organization, driving strategic and operational excellence across all dimensions. Bringing a curiosity to problem solve, a solutions-oriented approach, and a passion for driving best-in-class customer experience, you will have outsized impact on our team’s success!
How You'll Make an Impact:
- Support partner transactions: enable efficient deal routing, and coordinate cross-functional deal collaboration
- Drive operational excellence: continuously lead identification, prioritization, and execution of process improvements, with a bias towards scalable and world class process development
- Lead partner analytics: build analytics and serve as the 'definitive source of truth' for the state of the business, and enable more effective and thoughtful decision-making by synthesizing key metrics into reporting/dashboards
- Partner in evolving ecosystem strategy: support market research, campaign management, and planning, to enable continuous improvements to our partner strategy and ecosystem design
- Enable cross-functional partnership and alignment: develop and leverage strong relationships with sales, professional services, customer success, support, product, and other key leaders to drive optimal customer experience and business success
You'll Enjoy This Role If You Have:
We are rapidly maturing our operational capabilities as we continue our high growth trajectory. You are someone who thrives in such a fast-paced environment while focusing on data and performance effectiveness. Specific skills, experiences and attributes we are looking for include:
- 7+ years in sales operations, customer success, professional services, BizOps or equivalent experience (e.g., from consulting or an agency) at a high-growth enterprise SaaS company
- Knowledge of the SaaS customer lifecycle, and a deep understanding of the key success drivers
- Proficiency in Salesforce and Excel/Google Sheets tools -- Ability to own and drive independent cross-functional analysis projects, working across multiple online and offline data sources; Ability and curiosity to challenge the business and drive a productive discussion
- Extensive experience developing analyses/reporting using data visualization and transformation tools (e.g., Domo, Tableau, PowerBI, MicroStrategy)
- Ideally proficient in SQL, with experience blending structured data from disparate sources to test hypotheses and uncover unique insights
- Able to command the room, influence without authority, and serve as a trusted adviser to internal partners and teams (including C-Level executives)
- Highly organized and accountable; Able to develop, lead, and communicate status of projects across teams in support of a common goal. Delivers projects on time and with high quality.
- Tenacity, passion, and a highly developed sense of curiosity; Resilient and a team player with a great sense of humour
Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!
A member of Talent 'talent@salsify.com' will be reaching out about next steps if we would like to move forward.
Salsify’s mission is to empower brand manufacturers to win on the digital shelf.
Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.
We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!
Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.
An Inclusive Place To Work
Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Accommodations
Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact cx@salsify.com.
