About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sacs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We’re looking for a Business Quality and Risk Manager to design, deliver and embed knowledge and quality standards across our customer-facing teams so that they are empowered to deliver exceptional service to our customers. You’ll lead a team of Quality Assurance Associates and report to the Operations Director.
What you’ll do
- Lead a team of Quality Assurance Associates.
- Oversee the delivery of quality assurance reviews, with a focus on ensuring poor customer outcomes are identified and remediated.
- Coordinate QA calibration sessions and provide feedback on results to Customer Operations, Collections, Underwriting and Compliance Managers.
- Collaborate with key stakeholders in the Compliance, Customer Operations, Collections and Underwriting teams to drive ongoing improvements.
- Support and oversee root cause analysis on potential systemic or emerging risks, informed by QA review outcomes.
- Develop and produce robust QA MI utilising Power BI. This MI should inform feedback to Line Managers, enabling them to deal with any individual skills shortfalls, coaching and retraining as required; and highlight thematic insights into control weaknesses within the business.
- Maintain detailed training and quality assurance records.
- You and your team will become product and process knowledge experts.
- Manage Audit and Compliance feedback relating to QA, addressing any failures with a robust plan to prevent any recurrent issues.
- Ensure the QA KPIs and objectives are achieved.
- Strong stakeholder management skills, effectively navigating diverse perspectives and withstanding challenges to ensure successful collaboration and achievement of organisational objectives.
- Managing and nurturing relationships with third-party suppliers and partners.
About you
- 3+ years of experience in a similar role in Financial Services
- Good understanding of Consumer Duty expectations.
- Excellent verbal and written communication skills
- Detail-oriented.
- Self-motivated with excellent organisational and project management skills.
- Enjoy working in a fast-paced environment.
- Experience using Excel, Power BI and Google applications.
Who you are
We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- Company bonus scheme 💰
- 25 days holiday with an extra day off on your birthday 🎂
- Office first with up to a day a week working from home 🏢
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
- Great career development in a fast paced environment 🚀
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program 🤝
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭
The typical interview process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
If there’s anything we can do to accommodate your specific situation, please let us know.
