About Salary Finance
Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.
By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and Goldman Sachs, and funding partnerships with JP Morgan and Virgin Money.
Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.
Your role in our mission
We’re looking for a Business Analyst (Maternity Cover) to join our Operations Team. You’ll be responsible for ensuring that our payment and client facing processes are efficient and that they meet the needs of stakeholders. This role is an excellent opportunity to further develop your career in an exciting FinTech scaleup.
What you'll do
- Analyse and document payment and client facing processes and workflows.
- Collaborate with stakeholders to understand business objectives, requirements, and priorities.
- Conduct thorough research and analysis to identify opportunities for process improvement and innovation.
- Facilitate workshops, meetings, and presentations to gather requirements and communicate progress of process improvement projects.
- Provide ongoing support and guidance to stakeholders throughout process improvement projects.
- Oversee operational processes and ensure that payment and client tasks are functioning and performing as expected.
- Map out operational process flows ensuring that performance and efficiency are at their core and updating them as required.
- Design, get sign-off for and implement any new operational processes needed by the business.
- Carry out training sessions to ensure that users including both onshore and off-shore teams are able to complete the agreed operational processes to the agreed standards.
- Generate analysis reports within SLA ensuring that any trends are flagged to applicable stakeholders and necessary actions are taken.
About you
- You have proven experience in leading end-to-end operational transformation initiatives, preferably for payment or client facing processes.
- You have strong stakeholder management skills with the ability to work collaboratively with diverse teams and functions.
- You have excellent project management skills with a track record of successful implementation of change initiatives. Recognised Business Analyst or Project Management qualification is a plus.
- You have solid knowledge of financial regulations and compliance. Good knowledge of FCA is a plus.
- You have excellent analytical and problem-solving skills as well as the ability to identify trends using data.
- You are a great communicator, both verbal and written.
Who you are
We embrace our differences, but there’s one thing we like to share, which is our values, so it’s important to us that you are:
- Fearless, and able to make the impossible possible.
- Responsible, and want to help build a business that delivers a meaningful difference to society.
- Dedicated and want to commit to an exciting journey even through the highs and lows.
- Empathetic and truly care about every colleague and customer.
- United, because you understand we achieve more when we work as a team.
- Humble, and take feedback as a way to continuously improve.
What do you get for all your hard work?
- Company bonus scheme 💰
- 25 days holiday with an extra day off on your birthday 🎂
- Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up 🏠
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸
- Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶
- Great career development in a fast paced environment 🚀
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program 🤝
- More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭
The typical interview process
- Phone call with our Talent Manager - 20 mins
- Video interview with Hiring Manager - 30 mins
- Case Study to give you a taster of the role - 35 mins
- In person interview with Hiring Manager, Head of Department, Stakeholder, and / or Team - 60 mins
We’re looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people’s lives for the better then we’d love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
If there’s anything we can do to accommodate your specific situation, please let us know.
