Join SADA India as a Sr. Cloud Support Engineer- GCP
Your Mission
As a Sr. Cloud Support Engineer - GCP at SADA India, you will be responsible for working directly with customers in providing high-end technical support including remote troubleshooting in Cloud Services. Managing the Cloud infrastructure for a subset of our customers.
Pathway to Success
#MakeThemRave is at the foundation of all our engineering. Our motivation is to provide customers with an exceptional experience in migrating, developing, modernizing, and operationalizing their systems in Google Cloud Platform.
Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to estimate accurately, customer feedback, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.
As you continue to execute successfully, we will build a customized development plan together that leads you through the engineering or management growth tracks.
Expectations
Customer Facing - You will interact with customers on a regular basis. You can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives. You will need to escalate issues to Google support, when required, and perform regular follow-ups.
Work Timings - You should be open to working in 24*7 rotational shifts.
Job Requirements
Required Certification(s):
- Google’s Associate Cloud Engineer certification or able to complete within the first 60 days of employment.
Required Qualification:
- A Bachelor’s Degree
Required Experience:
- 5+ years of experience in providing technical support with excellent written and verbal communication skills with at least 2+ years in GCP
- Strong knowledge in one or more of the following – Kubernetes, Linux Administration, Networking, DevOps, CI/CD pipeline in GCP/AWS
- Experience in providing support for Google Cloud Platform products and solutions including, Google Kubernetes Engine, Google Compute Engine, Cloud SQL, Stack driver, App Engine, Cloud Run, Cloud Functions, Cloud Build, Pub Sub etc.
- Strong understanding of access control administration (user accounts, permission models)
- Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
- Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
- Network/Performance monitoring and logging experience would be a plus
About SADA An Insight company
Values: We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
- Make Them Rave
- Be Data Driven
- Think One Step Ahead
- Drive Purposeful Impact
- Do The Right Thing
Work with the best: SADA has been the largest partner in North America for the Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Reseller Partner of the Year.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.
SADA India is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.
