Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

As a Salesforce Platform Manager, you will own the integrity and strength of the Salesforce platform and other solutions as required. You’ll act as a trusted advisor to our team and clients, and an effective mentor for other professionals working alongside you. You will have a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions. The Salesforce Platform Manager is the face of the Salesforce platform to the business, responsible for the overall management of the platform. They are responsible for leading project initiatives, gathering requirements, designing solutions, and implementing configurations on the Salesforce instance. They develop methodology and best practices for relevant teams, and drive platform adoption of all users. They manage the Salesforce roadmap and all platform initiatives. They will be involved in growth strategy discussions alongside relevant stakeholders.

This is a varied delivery leadership role, with the following responsibilities:

  • Conduct research into use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
  • Collaborate with relevant operational teams to create prototypes and proofs of concept as a means of eliciting and defining requirements
  • Review solutions and recommending improvements
  • Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
  • Own the design of Salesforce and other affiliated solutions for all relevant teams
  • Act as a release manager, approving configuration, and coded items to be deployed between environments. Where appropriate, this could include deploying changes
  • Provide guidance on user story writing style
  • Ensure success and acceptance criteria are defined for each story
  • Describe and illustrate designs with appropriate justifications
  • Ensure documentation of the steps for testing
  • Groom and refine the Salesforce product backlog, in liaison with relevant internal and external stakeholders
  • Supervise the configuration, quality assurance, testing, and deployment of Salesforce
  • Weigh duties as appropriate to reflect importance and/or time expended on each
  • Partner with Operations leaders to determine Salesforce needs and opportunities
  • Act as Project Manager for all enhancement and maintenance projects related to Salesforce
  • Develop and maintain a backlog of enhancements and fixes
  • Manage consulting/development partners
  • Communicate and report project status to Operations leadership and IT management, including budget, risks, and general business issues
  • Responsible for the day-to-day configuration, support, maintenance, and improvement of our database
  • Maintain and optimize Workflows, Process Builders, Flows, custom settings, page layouts, Lightning pages etc.
  • Own the user adoption of the Salesforce platform
  • Develop and deliver training for teams as necessary
  • Maintain adoption dashboards and data-quality dashboards, reviewing regularly for indication of adoption improvement needs
  • Respond to requests for immediate issues. Troubleshoot issues and identify related solution or user training requirements
  • Stay updated on the platform’s new tools, capabilities, and updates
  • Manage any system code/configuration changes required related to Salesforce releases
  • Assist with special projects as directed by leadership

Required Skills:

  • Minimum Salesforce certified:
    • Administrator
    • Sales Cloud Consultant
    • Service Cloud Consultant
    • Platform App Builder
  • Strong understanding of Salesforce Sales Cloud, Marketing Cloud, Pardot and other CRM technology solutions
  • Experience leading discovery workshops, including solution presentations and prototype demonstrations
  • Certified Salesforce Administrator or Developer
  • Ability to work well with people including project stakeholders and project team members
  • Proactive desire to continue to broaden and deepen business and consulting skills
  • Ability to work both independently and within a team
  • Capable of managing a variety of complex issues while driving momentum of key projects
  • Strategic mindset and exceptional communication skills
  • A pro-active personality, with a can-do attitude
  • Excellent communication skills, written, verbal, and interactive when online
  • Excellent relationship-building skills
  • Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results
  • Available and responsive to question, clarifications, and instructions
  • Ability to tailor communication to multiple audiences at all levels
  • A self-starter, experienced in leading projects or delivery work streams
  • Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence
  • A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy

As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity, and expression, marital status, family status, lifestyle, age, culture, religion, military, and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rush Street Interactive’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.