Operations Director Latam

Be part of a ground-breaking company in the regulated online gambling market! We are an important operator in LatAm and are looking for the best and brightest talent to assist in business lines including online sportsbook and online casino.

As for the Operations Director LatAm, you will be part of the LatAm Directors level in the company. Your role will involve overseeing operations in the LatAm region and reporting directly to the General Manager of LatAm. Our company has a long-term focus and goal to be a leading iGaming operator in the Americas; and we are looking for the right candidate to help us achieve this goal.

Who are you?

• You have an entrepreneurial spirit and the ability to perform in a fast-paced environment that requires balancing many tasks simultaneously. You can keep tasks organized and prioritize accordingly.

• You think big. You are practical. You are versatile. You take initiative and get things done. You flourish in a hands-on role.

• You are an enthusiastic collaborator who is honest and transparent in all interactions and actions.

• You have strong integrity and demonstrate ethical behavior at all times.

• You are ambitious, entrepreneurial, and a self-starter who is motivated by making a real impact on the business.

• You pay close attention to detail and can manage tasks and projects independently or in a team-based setting.

• You are creative. You can accomplish tasks in different ways depending on resources, timelines, and

  prioritizations. You express your ideas.

• You love numbers. You have an analytical mindset and make calculated decisions.

  What will you do?

• Provide strong leadership to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.

• Streamline and improve operational processes to enhance efficiency and productivity.

• Collaborate with other department heads to ensure seamless coordination and communication across different

  functional areas.

• Manage the relationship with our external operational business partners.

• Identify, initiate, negotiate and establish new business partnerships that benefit our operation.

• Drive LatAm product improvements in collaboration with our international product and engineering team.

• Supervise and actively contribute to the development of new CRM initiatives to increase player engagement.

• Lead the expansion and development of our retail presence.

• Establish and monitor key performance indicators (KPIs) to assess and enhance operational performance.

• Provide insights and recommendations on all parts of the business as needed.

  The ideal candidate has:

• Bachelor’s degree in economics, Mathematics, Data Management, Marketing, Statistics, Computer Science, a related field or equivalent with strong aptitude and relevant experience.

• A minimum of 10 years’ experience in a similar role in the iGaming business.

• Experience of working within an international environment, including working with a parent company (or

similar) outside of the country.

• Previous experience in operations is required, with a preference for expertise in all the following areas: Product, CRM, Business Intelligence, Customer Service, Fraud & Payments.

• Experience of working with engineering on new product developments. Hands on technical expertise is a plus.

• Experience in managing and negotiating with external business partners.

• Excellent communication, presentation, and organization skills with the ability to multi-task and handle multiple

  projects with several people inside, and external to the organization.

• A data-driven mindset: Feeling comfortable working with data.

• High proficiency in Microsoft Excel.

• Experience in cross-functional team leadership.

• The ability to manage multiple projects simultaneously and in a timely manner.

• Ability to work in a wide variety of areas with a great deal of ownership and responsibilities.

• Excellent communication skills: verbal, written, visual, and presentation.

• Fluent in Spanish and English (written & spoken)