About Ruggable:
Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!
Job Summary:
As the CRM Coordinator, you will play a crucial role in driving the company's growth through strategic marketing initiatives and effective project management. You will work closely with cross-functional teams to execute retention initiatives, pull & analyze performance metrics, and manage various projects to ensure timely delivery and successful outcomes.
What You’ll Do:
- Work closely with Email Marketing Manager to ensure Asana tasks are input and completed
- Support the team in downloading and analyzing data on a daily, weekly and monthly basis
- Maintain email and SMS calendars, keeping them up to date and filled out with extreme attention to detail
- Collaborate cross functionally to ensure timeline constraints are met
- Work closely with Email Operations Assoc. Manager to build campaigns and segments
- Opportunity to support email operations on our Canada site
- Act as a backup for our external email slicing agency
- Participate in email and SMS team QA sessions, creative reviews, and strategy discussions
- Collaborate with the marketing team to develop and implement growth marketing strategies aligned with company goals
- Attend marketing meetings, take applicable notes and relay back relevant, timely information to Retention team
- Assist with presentation building
- Research and practice, stay ahead of the latest updates regarding tools, techniques, and methods related to email and SMS marketing
What You’ll Need to Have:
Required:
- 1-2 years experience working in CRM/Retention/Lifecycle Marketing
- Previous experience working in ESP (Klaviyo preferred)
- Experience in Microsoft Excel or Google Sheets
- Basic understanding of email/SMS marketing metrics (OR, CTR, CVR) and the ability to review data and develop actionable insights
- Excitement for learning and improving; self-reflecting, takes feedback well, provides ideas
- Excellent written & verbal communication skills and the ability to collaborate with cross-functional teams
- Comfortable with having prioritization conversations cross-functionally
- Strong project management skills with the ability to multitask and prioritize tasks effectively
- Organized and detail oriented with the ability to adapt in a fast paced environment
- Creative thinker with a strategic mindset and a passion for driving business growth
Preferred:
- Experience with Asana or other project management tools
- Previous experience working with SMS vendor (Postscript preferred)
- Working knowledge of HTML, CSS, and/or XML
- Experience with email deliverability
Compensation:
- $67,000 - $75,000 per year base salary
- An annual bonus percentage that varies based on level of role
- Employer matching (up to 3% of base salary) for company sponsored 401K plan
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
If you are based in California, we encourage you to read this important information for California residents linked here.
To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
