Who we are:
Rue Gilt Groupe combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. Each day, 20+ million loyal Members turn to Rue Gilt Groupe for everything from women, men and children's apparel and accessories to home décor and exclusive experiences. Our approach to retail brings excitement to online shopping in a way that not only strategically supports our brand partners, but also inspires our Members daily.
Calling all Fashionistas! Do you have style? Do you love fashion? Do you love finding a good deal? Are you passionate about helping people? Do you want to work and colaborate with a fun, kind group of people from your own home? If so, this is the job for you! Here at the Rue Gilt Groupe our Contact Center Agents are providing amazing customer experiences in a fast-paced, employee focused environment. They are an ambassador for our members, providing world class service as they help place orders, answer questions, manage returns and find resolution for any issues.
- Starting pay (Tier 1)---$17.00hr
- 1 year Call Center Experience is a MUST
What you’ll accomplish:
Your primary focus in this role will be interacting with current or prospective members with professionalism and positivity. Primarily you will be trained to resolve voice and email interactions focused on member questions, returns or complaints. As an important part of the most fun online shopping experience, you will provide accurate and complete information to our members. Once you master the first level of skills you will have the opportunity to increase your knowledge, handling more complex situations and working in alternate channels such as chat or social media.
The Right Fit:
- High school diploma or equivalent
- Proficient in relevant computer applications
- 1-3 years of experience in a Contact center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situations appropriately
Bonus points for…
If you've got everything going on above, you're already a strong fit. If you have the following too? You earn some extra credit from us.
- Experience with luxury brands
- Experience with e-commerce retail
This Company is an equal opportunity employer and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other status or characteristic protected by law.
Job duties are subject to change based upon the needs of the business. By signing this job description, you are acknowledging that you understand the responsibilities and physical requirements and can perform the essential functions of the position.
Important COVID-19 Guidance (for candidates applying to roles in our MA, NY and CA offices): Per Rue Gilt Groupe’s policy, all associates who will work at our MA, NY or CA offices must be fully-vaccinated and proof of vaccination will be required.
Rue Gilt Groupe is a leading off-price e-commerce portfolio company, connecting the next-generation shopper to world-class brands. We’ve defined the online treasure hunt through our daily sale events allowing a large, loyal member base to discover over 5,000 premium and luxury brands at prices up to 70% off full-price retail.
Rue Gilt Groupe operates three complementary sites – Rue La La, Gilt, and Shop Premium Outlets.
Our vision at RGG is to spark delight through daily discovery – we make shopping an occasion to celebrate. At the forefront of fashion and technology, we’re also in the business of sparking delight for our Associates. We inspire each other, our Members, and ourselves to push past the expected – every day. Our culture is rooted in our values and together we work to demonstrate being Kind, Passionate, Collaborative, Innovative, Tenacious and Empowered
This Company is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other