About Us:

At RudderStack, we are redefining enterprise-scale data collection and routing. We are building a customer data platform (CDP) on the customer's own data warehouse. Our open-source, developer-first approach is the first of its kind. We understand the outsized impact customer data has on businesses, and we understand the challenges and pain points. We are looking to solve the customer data management problem in enterprises, once and for all, in a secure, compliant and cost-effective way.

RudderStack collects data from 30+ sources, can transform events on the fly, and routes to 150 different marketing, sales, product, analytics applications all with one snippet of code.

We’re backed by Insight Partners, Kleiner Perkins and S28 and have raised a total of $82 million in funding. Our customers include Stripe, Crate + Barrel, Acorns, Hinge, and Priceline. We process critical customer data for some top companies around the world, and are looking for ambitious individuals to join our team and help shape the future of our product.

About the the Role:

You will be responsible for ensuring the success of RudderStack’s customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with RudderStack’s services.

You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews.

*Our roles are remote first, and can be based anywhere in the US. (#LI-Remote)

What you'll do:

  • Proactively manage accounts to help drive product adoption and identify growth expansion opportunities

  • Work closely with customers to understand their data strategy and business use cases, and provide recommendations and expertise on best practices using the RudderStack platform

  • Engage with customer accounts and build relationships with additional core functional stakeholders within the customer organization to evangelize RudderStack and identify use cases

  • Identify and consolidate customer product feedback and requirements to share with our Product team

  • Conduct monthly or quarterly account and product reviews with key accounts

  • Work with the Customer Success Engineering team to ensure all customer blockers and challenges have been addressed

  • Collaborate with RudderStack leadership to build scalable operations and processes to support rapid growth

Examples of desirable skills, knowledge and experience:

  • 3+ years of experience in a Customer Success/Account Management role [servicing enterprise accounts]

  • Understanding of CDP space and data ecosystem

  • Understanding of marketing analytics, BI, product analytics or sales operations challenges

  • Experience working with B2B customers, from startups to enterprise scale

  • Ability to clearly communicate data strategy

  • Experience in data strategy consulting, marketing strategy / analytics / operations, or business intelligence

  • Highly organized and detailed person with strong communication and organizational skills

The RudderStack Way:

You get a chance to work on challenging problems alongside amazing people as we scale RudderStack. We are meaningful and thoughtful about our hiring, and want to build great teams together. We expect everyone to be deeply involved with hiring, so you have a hand in helping build the team. We have a global mindset, and want to bring on the best talent regardless of location. The company is still in the early stages, and you will get to see the complete lifecycle of a startup, from getting the initial customers to raising funding rounds, and beyond. Those who thrive in this sort of dynamic environment will experience extraordinary career growth.

Our benefits include, comprehensive health insurance, work from home office setup reimbursements, learning stipends, "take as you need" vacation policy, flexible work hours, remote first culture, team lunches, events and more!

We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. 

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