Loss Analysis Supervisor-Claims


Position Overview

The Loss Analysis Supervisor will provide leadership, direction and coordination of all quality assurance activities for the default functions specific to the Loss Analysis Department. The loss analysis process will be conducted in accordance with statutory compliance, regulatory compliance, and company guidelines.  This position is responsible for supervising workflow process of claims prepared for filing and loss analysis reconciliation forms in accordance with established work rules, goals & objectives. Overseeing a team of Loss Analysis Specialists, the candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Working Relationships

The Loss Analysis Supervisor reports to the AVP-Loss Analysis.  The Loss Analysis Supervisor must develop strong working relationships with both internal business partners and outside counsel.


Key Tasks and Responsibilities:


  • Responsible for servicing mortgage accounts to ensure that all claims are processed, paid, and reconciled in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:                                                             
    • Manages the loss analysis process to ensure it is completed per policies and procedures.
    • Monitors/Audits claims post payment through a reconciliation of amounts expenses versus claimed and paid. Assigns any applicable losses.
    • Performs required research on high risk/escalated files, providing a detailed account
    • Manages/Audits review timelines on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, and any other party involved with the document execution. Ensure all document execution milestones are met timely from default to referral
    • Monitors/Audits the portfolio, identifying trends or risks associated with the portfolio
    • Performs required research on high risk/escalated files, providing a detailed account
  • Manages reports geared to drive workflow.
  • Manages exception reporting used as key controls for minimizing risk.
  • Recommend modifications to policies, procedures or risk rating methods to improve risk identification and mitigation
  • Hiring and training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems
  • Perform related duties as assigned by manager.




Minimum Requirements:

  • Minimum 2+ Years of Supervisory Experience Preferred
  • Minimum 2+ Years Mortgage Servicing Experience Preferred
  • Minimum 2+ Years Claims or Loss Analysis Experience Preferred
  • Bachelor’s Degree Preferred
  • GSE, Government, and Claims Experience Preferred
  • LPS Desktop Solution Experience Preferred
  • Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
  • Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff.


Physical Demands and Work Environment:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

  • The employee is regularly required to talk or hear. 
  • The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
  • The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
  • The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
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