The MSR Operations Specialist will be responsible for various tasks supporting the Mortgage Servicing Rights (MSR) trading desk. This role will focus on understanding business processes and their relationship to MSR acquisitions, and analyzing and identifying areas for process improvement to increase efficiency and provide better service to internal and external customers.
The MSR Operations Specialist role reports to the MSR Operations Manager in the Portfolio Management department. This role works closely with members of the Document Custody and Servicing Transfers teams along with other internal stakeholder and external vendors and clients.
Key Tasks and Responsibilities:
Assist Transaction Management team in ensuring delivery of all data and documents required to service loans purchased through bulk and flow transactions
Act as liaison between RoundPoint’s Loan Administration, Escrow, Investor Reporting, Client Management, and Document Custody departments and external partners
Utilize key portfolio data and reporting, including generating, validating and presenting weekly and monthly reporting
Provide ad-hoc reporting and analysis services as required to meet business needs
Bachelor’s Degree in Business Administration or other similar discipline
The right candidate will be flexible, action and results oriented, self-starting, and have strong analytical skills.
Demonstrated ability to effectively communicate with both internal and external customers, peers, and management
One to two years of recent experience in a financial or banking environment desired, but not required
Strong proficiency with Microsoft Office
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
The employee is regularly required to talk or hear.
The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.