Technical Program Manager

Remote

HQ: Columbus, Ohio

 

Technical Program Managers at Root are expected to wear many hats. Your primary objective is to lead and drive cross-cutting technical initiatives with a focus on engineering rigor and operational excellence. As a driver of technical initiatives you must exhibit a strong bias for action and a passion to get shit done. You should draw on your personal engineering experience to identify both tactical and strategic outcomes and understand how these outcomes support organizational objectives. You are expected to independently navigate through ambiguity to define technology, project, program, and product requirements with an eye on continuous improvement opportunities. Risk identification, avoidance, and subsequent trade-off negotiation to optimize business outcomes is a key expectation of this role. You should be comfortable communicating with and influencing all levels of stakeholders through concise, timely, audience appropriate verbal and written communications. 

 

We divide the areas of responsibility for members of the Engineering Team into three major areas:

  • Technical: The skills and knowledge that make up an engineer’s basic problem-solving toolbox.
  • Planning and Execution: The ability to plan and execute assigned work beyond basic technical solutions.
  • Working with Others: The ability to work effectively with other engineers and people in other functions.

 

Scope of Impact: Multiple Teams, Large Initiatives, or Company

 

What we look for in Technical Program Managers:

 

Technical Skills

  • Solid understanding of cloud technologies (AWS), client-server architecture, web, and data warehouse technologies.
  • Identifies and drives engineering rigor and operational excellence opportunities to enhance our technical solutions.
  • Hands-on experience in an engineering role (infrastructure and/or software).
  • Knowledge of database technologies, SQL, and version control tools.
  • Expert-level knowledge of DevOps, Agile/Scrum methodologies, and requirements best practices
  • Ability to construct technical design documents, build high level estimates, and scheduling of resources.
  • Drives objectives and key results, optimizes planning and development, and constructs frameworks for team execution.
  • Works towards metrics that matter related to the programs in scope.
  • Applied understanding of technical stack and interdependencies
  • Experience working in a software development organization that builds large-scale platforms, services, and applications.

Planning and Execution

  • Drives highly-complex technical solutions partnering with cross-functional teams to achieve optimal engineering and product outcomes.
  • Identifies technical, program, and product risks and negotiates the best course of action to achieve optimal business outcomes.
  • Thinks both tactically and strategically to ensure effective end-to-end program management through a solid understanding of business requirements, timelines, and quality objectives.
  • Develop processes to ensure teamwork is streamlined to manage complexity and optimize velocity. Thoughtful about how and when to implement processes and have a clear understanding of success.
  • Able to decompose ambiguous technical problems into tracks of work, clarifying and prioritizing deliverables, and identifying owners.
  • Has a clear bias for action, taking initiative to solve problems by organizing people around those problems.

Working with Others

  • Provides clear, concise, and timely communications to all levels of stakeholders.
  • Adapts communication to deliver the right message to the right audience.
  • Builds partnerships with stakeholders to understand and drive business outcomes.
  • Deep dives into requirements and solutions with engineering, data science, and product teams to ensure outcomes deliver on organizational objectives.
  • Deep dives into requirements and solutions with engineering and business/product teams to ensure outcomes deliver on organizational objectives.
  • Adapts communication to deliver the right message to the right audience.
  • Builds partnerships with stakeholders to understand and drive business outcomes.
  • Mentors team members, provides context for the why, and provides learning avenues

#LI-RC

 

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