Associate Production Coordinator: Network Operations

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar Online Services is on the lookout for a talented Associate Production Coordinator who is eager to jump in, forge a path through any blocker, and steer our projects to success. This is a full-time permanent position based out of Rockstar’s unique game development studio in the heart of Manhattan.

WHAT WE DO

• The Rockstar Online Services team is responsible for designing, building, and managing the platforms that support all of our games, including GTA and RDR2.
• We work closely with many teams within Rockstar to make sure we deliver exactly what our games need, exactly at the right time

RESPONSIBILITIES

• The Associate Production Coordinator will support the Online Services team in these three main areas:
• Production
  • Manage the team schedule and workflow in a modified Scrum framework.
  • Organize team backlogs and create/assign/track tickets.
  • Conduct sprint planning and loading to assign work from prioritized team backlogs.
  • Create and maintain project schedules and milestone documentation, monitoring the progress of goals and specific tasks against the planned timelines.
• Project Coordination
  • Gain an adequate overall understanding of all processes/systems that compose the Online Services environment to be able to spot requirements and dependencies for any major project/change.
  • Identify all groups and teams affected by a project and involve them.
    • Solicit their input on requirements.
    • Follow up through execution to confirm requirements are being met.
  • Drive consensus on technical decisions to satisfy requirements.
  • Break down large or complex projects into meaningful subprojects.
  • Hold regular meetings with project teams, individuals, and business partners to discuss status, resolve issues, and share information.
  • Assist the Team Leads in creating an environment that promotes both personal ownership and accountability for project success.
• Logistics:
  • Manage/facilitate many practical tasks required for both Online Services projects and Datacenter management.
  • Track order fulfilment and gear shipments, keep inventories, assist with hardware/software quoting and procurement process.
  • Manage relationships with vendors and service providers.
  • Work with our Infrastructure team to coordinate Datacenter installations and maintenances.
  • Assist with tracking and reporting of Network/Datacenter expenses.
  • Provide input and research for yearly budgeting process.

QUALIFICATIONS

• Minimum 3 years of experience in any combination of the following:
  • Project Management
  • IT Support/ Technical Customer Service
  • Production in a software development environment
• Experience working with distributed teams and facilitating effective virtual and in-person meetings.
• Experience with Microsoft Office (emphasis on Excel), Hansoft, Jira, Confluence, Monday and other project tracking and bug database software.

SKILLS

• Excellent organizational & prioritization skills
• Exceptional attention to detail
• Strong verbal and written communication skills to be applied across product, development, and management teams.
• Ability to quickly absorb, understand, organize, and communicate the “big picture”, in both written and oral form, when flooded with unfamiliar technical information.
• Proven ability to work with different personalities, mediate conflict, adjust management approach to specific teams/individuals - willingness to “check your ego at the door”.
• Strong work ethic
• Self-starting attitude, eagerness to take ownership of any issue and solve any problem.
• Curiosity, enthusiasm to learn and grow.
• Humility, patience, willingness to actively listen.
• Flexibility to wear many hats, hands-on approach, readiness to tackle any task required for the success of a project.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• Experience in Customer Service or similar customer facing roles, better if technical.
• Experience in Procurement, Purchasing or working for a Technology VAR
• BA/BS degree or equivalent practical experience.
• Certifications such as PMP, PMI-ACP, CSM, CSPO.
• Familiarity with basic Windows, Linux and Networking concepts.
• Experience in the games industry preferred.

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.                                   

** For those based in Toronto, Rockstar will provide accommodations to job applicants and employees as long as such accommodations do not pose an undue hardship on Rockstar, and consistent with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.