London Campus: Head of Operations Role


About the Role

RocketSpace is a network of high-performance workspaces exclusively for tech startups. Founded in San Francisco, we’re on a mission to build a global community of high growth startups and connect them to the network, resources, and community they need to scale.  We are launching a full time position based in the London Campus and will report to the Vice President of Operations based in San Francisco. The Head of Operations will play a key role in expanding the RocketSpace brand globally and building on our reputation for helping tech startups connect with our network of members, corporates and VC’s to achieve their goals. 

As the Head of Operations, you are ultimately responsible for operational excellence, member experience, and extending the RocketSpace brand to the right people. You’ll be tasked with continually improving the Campus, understanding your local market, and delivering on a quality hospitality experience for our members and anyone who walks through our doors.

This is an executive opportunity at a fast-growing company with the ability to shape the strategic direction of the company. It requires someone who is willing to roll up their sleeves and work side-by-side with their sales and operations teams. If you have strong operations background coupled with passion and expertise in the startup world with a desire and drive to want to help us create the best tech ecosystem on the planet, this is the role for you.


What You’ll Do:

Lead the Operations team:

  • Create a high quality, curated member environment
  • Manage the facility to RocketSpace 5-star operational and hospitality standards
  • Manage 3rd party vendor relationships at a senior level
  • Oversight and review, including building documents, preventative maintenance programs & 3rd party vendor contracts

Ecosystem Development

  • Build a strong environment on Campus including connecting founders to each other, VCs, and our corporate partners where relevant
  • Represent RocketSpace in the local community by and attending networking events with the sales team
  • Oversee regular programming & events to make sure we’re creating a valuable experience for members


  • Ensure the Campus is running smoothly from an operations & process perspective
  • Oversight and responsibility including manage member turn-over
  • Maintain a positive 50+ Net Promoter Score
  • Maintain <5% in Accounts Receivables

Team Growth

  • Mentor the Campus team and make recommendations for promotions
  • Regular feedback, goal setting and annual team reviews
  • Work with the Campus team to produce reports for HQ

Performance Metrics

  • Profitability and Member Satisfaction
  • ZenDesk user survey response times and member satisfaction
  • Google & Yelp Campus Reviews
  • Net Promoter Score


You Are:

  • Passionate about building things (teams, companies, people)
  • A connector and relationship-builder - you’re the person who knows everyone on campus
  • Willing to roll up your sleeves - we’re a small but mighty team and need people with the ability to roll up their sleeves and work side-by-side with their team to get it done
  • Great at multi-tasking and prioritizing
  • Kaizen! (constantly improving yourself and your peers)

You Need:

  • 5+ years of experience in operations; startup experience preferred
  • Stellar networking skills and the ability to make smart partnerships happen
  • Strong understanding of & network in the startup / VC ecosystem
  • Experience managing a team
  • Entrepreneurial DNA


RocketSpace's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. RocketSpace policy prohibits harassment of applicants or employees on the basis of any protected classes. RocketSpace has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.

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