London Campus: Head of Operations Role

 

About the Role

RocketSpace is a network of high-performance workspaces exclusively for tech startups. Founded in San Francisco, we’re on a mission to build a global community of high growth startups and connect them to the network, resources, and community they need to scale.  We are launching a full time position based in the London Campus and will report to the Vice President of Operations based in San Francisco. The Head of Operations will play a key role in expanding the RocketSpace brand globally and building on our reputation for helping tech startups connect with our network of members, corporates and VC’s to achieve their goals. 

As the Head of Operations, you are ultimately responsible for operational excellence, member experience, and extending the RocketSpace brand to the right people. You’ll be tasked with continually improving the Campus, understanding your local market, and delivering on a quality hospitality experience for our members and anyone who walks through our doors.

This is an executive opportunity at a fast-growing company with the ability to shape the strategic direction of the company. It requires someone who is willing to roll up their sleeves and work side-by-side with their sales and operations teams. If you have strong operations background coupled with passion and expertise in the startup world with a desire and drive to want to help us create the best tech ecosystem on the planet, this is the role for you.

 

What You’ll Do:

Lead the Operations team:

  • Create a high quality, curated member environment
  • Manage the facility to RocketSpace 5-star operational and hospitality standards
  • Manage 3rd party vendor relationships at a senior level
  • Oversight and review, including building documents, preventative maintenance programs & 3rd party vendor contracts

Ecosystem Development

  • Build a strong environment on Campus including connecting founders to each other, VCs, and our corporate partners where relevant
  • Represent RocketSpace in the local community by and attending networking events with the sales team
  • Oversee regular programming & events to make sure we’re creating a valuable experience for members

Operations

  • Ensure the Campus is running smoothly from an operations & process perspective
  • Oversight and responsibility including manage member turn-over
  • Maintain a positive 50+ Net Promoter Score
  • Maintain <5% in Accounts Receivables

Team Growth

  • Mentor the Campus team and make recommendations for promotions
  • Regular feedback, goal setting and annual team reviews
  • Work with the Campus team to produce reports for HQ

Performance Metrics

  • Profitability and Member Satisfaction
  • ZenDesk user survey response times and member satisfaction
  • Google & Yelp Campus Reviews
  • Net Promoter Score

 

You Are:

  • Passionate about building things (teams, companies, people)
  • A connector and relationship-builder - you’re the person who knows everyone on campus
  • Willing to roll up your sleeves - we’re a small but mighty team and need people with the ability to roll up their sleeves and work side-by-side with their team to get it done
  • Great at multi-tasking and prioritizing
  • Kaizen! (constantly improving yourself and your peers)

You Need:

  • 5+ years of experience in operations; startup experience preferred
  • Stellar networking skills and the ability to make smart partnerships happen
  • Strong understanding of & network in the startup / VC ecosystem
  • Experience managing a team
  • Entrepreneurial DNA

 

RocketSpace's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. RocketSpace policy prohibits harassment of applicants or employees on the basis of any protected classes. RocketSpace has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.

Apply for this Job

* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at RocketSpace are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.